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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists.
- Benefits: Enjoy a competitive salary, bonus opportunities, and exclusive colleague discounts.
- Other info: Flexible leave options, well-being services, and a commitment to diversity and inclusion.
- Why this job: Be the first point of contact for customers and make their experience memorable.
- Qualifications: Customer service skills and a full UK or EU driving licence required.
The predicted salary is between 28168 - 28168 £ per year.
Location: Plymouth
Benefits: A superb range of exclusive, colleague only benefits and discounts
Salary: £28,168 per annum + bonus up to £1,408
Weekly Hours: 42.5 hours
As the UK’s leading vehicle rental specialists, we commit to keeping our customers mobile. As a Customer Service Agent, you bring the Northgate experience to life, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire:
- Our branches are busy, fast‑paced places to be.
- You’re often the first point of contact for customers; delivering great service with a smile is second nature.
- Where you excel is managing multiple tasks: sourcing vehicles so you can say yes to a booking, resolving customer rental queries, administration of a customer account, or overseeing daily vehicle movements in and out of the branch.
You don’t need previous industry or vehicle rental administration experience; our proven induction training will cover it. You must have customer service know‑how, administration skills, a calm can‑do attitude and a full UK or EU driving licence.
We offer a competitive base salary and a range of benefits including:
- A fantastic quarterly bonus scheme (up to £1,408 per annum OTE)
- 24 days annual leave, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. You also get public holidays and an extra day off to celebrate your birthday.
- Free life assurance (2x your salary)
- Well‑being services (24/7 GP service, mental health support, physiotherapy, health cash plan, dental plan, travel insurance)
- Exclusive colleague‑only vehicle‑leasing schemes
- Pension and a save‑as‑you‑earn share scheme
- Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes)
- Stream App – a financial wellbeing app that lets you choose when to get paid, save money each month, and access discounts, benefits eligibility info and a financial coach.
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go‑to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well‑known organisations. We have a reputation for leading the LCV sector and for helping customers when they need us most.
We’re part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We were awarded a King's Award for Enterprise in 2025 for our commitment to promoting opportunity and supporting social mobility. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences, identities and abilities. If adjustments are needed at any stage of the recruitment process, let us know.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent in Plymouth employer: Northgate Vehicle Hire
Contact Detail:
Northgate Vehicle Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northgate Vehicle Hire. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and how they relate to the role. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for customer service come through. Smile, be friendly, and don’t be afraid to share a bit about yourself. Remember, they want to see if you’ll fit into their fast-paced environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Agent in Plymouth
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Avoid jargon and fluff; instead, focus on what makes you a great fit for the Customer Service Agent role.
Tailor Your Application: Make sure to tailor your application to our job description. Mention how your skills align with the responsibilities of managing customer needs and handling multiple tasks. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Northgate Vehicle Hire
✨Know the Company
Before your interview, take some time to research Northgate Vehicle Hire. Understand their services, values, and recent achievements, like the King's Award for Enterprise. This knowledge will help you connect your answers to their mission and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Multitasking Ability
In this fast-paced role, you'll need to juggle multiple tasks. Think of instances where you've managed several responsibilities at once, whether in a previous job or during your studies. Be ready to discuss how you prioritise tasks and stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the team culture, training opportunities, or what a typical day looks like for a Customer Service Agent. It shows your enthusiasm and helps you gauge if the role is right for you.