At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle rentals in a fast-paced environment.
- Company: Join Northgate, the UK's leading vehicle rental specialists with a commitment to mobility.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and extensive well-being services.
- Other info: Flexible working hours and opportunities for career growth in a diverse workplace.
- Why this job: Be the face of our brand and make a real difference for customers every day.
- Qualifications: Customer service skills and a Full UK or EU Driving Licence required.
The predicted salary is between 28734 - 30142 £ per year.
Location: Penrith
Salary: £28,734.00 pa + bonus up to £1,408 pa
Weekly Hours: 42.5 hours / week
Working Hours: Monday - Friday 8:00-17:30; Saturdays on rotation 08:00 - 12:00.
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
Responsibilities
As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there. Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. You’ll excel at managing more than one task at a time—from sourcing vehicles and booking, resolving customer rental queries, administering customer accounts, to overseeing daily vehicle movements in and out of the branch. You don’t need any previous industry or vehicle rental administration experience to join our team; our proven induction training will take care of that. You’ll need customer service know-how, administration skills and a calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence).
Benefits
- A fantastic quarterly bonus scheme (up to £1,408 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year; public holidays and an extra day off for your birthday
- Free life assurance (2x salary)
- Well-being services (incl. 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Benefits App with discounts and cashback (Tesco, Asda, Currys, B&Q, Wickes, etc.)
- Stream App for financial wellbeing and discounts
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with major organisations. We are part of ZIGUP, a provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We were awarded a King's Award for Enterprise in 2025 for promoting opportunity and social mobility.
We’re committed to a diverse, inclusive, and respectful workplace. If you need adjustments during the recruitment process, let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent in Penrith employer: Northgate Vehicle Hire
At Northgate Vehicle Hire, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Penrith where teamwork and customer service excellence thrive. With competitive salaries, a generous bonus scheme, and comprehensive benefits including well-being services and exclusive vehicle-leasing options, we are dedicated to fostering employee growth and satisfaction. Join us to be part of a dynamic team that values diversity and innovation while making a meaningful impact in the vehicle rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Penrith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northgate Vehicle Hire. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling questions about how you'd deal with tricky situations in the role.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can deliver great service with a smile, so don’t be afraid to show your friendly side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Northgate team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent in Penrith
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any customer service experience you have. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your skills!
Keep It Clear and Concise:We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences.
Tailor Your Application:Don’t just send the same application everywhere. Take a moment to tailor your application specifically for us at Northgate. Mention why you’re excited about this role and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Northgate Vehicle Hire
✨Know the Company
Before your interview, take some time to research Northgate Vehicle Hire. Understand their services, values, and what makes them the leading vehicle rental specialists in the UK. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. Think of instances where you've juggled various responsibilities effectively. Be ready to discuss how you prioritise tasks and stay organised in a busy environment, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical day looks like for a Customer Service Agent. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
