At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings with a can-do attitude.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists.
- Benefits: Enjoy a competitive salary, bonus scheme, and exclusive colleague discounts.
- Other info: Flexible working hours, career growth opportunities, and a commitment to diversity.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No experience needed; just bring strong customer service skills and a driving licence.
The predicted salary is between 28734 - 30121 £ per year.
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Reference: MAY20261184
Expiry date: 12:06, Tue, 23rd Jun 2026
Location: Leeds
Benefits: A superb range of exclusive, colleague only benefits and discounts
Salary: £28,734 + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours per week (Includes Saturday working on a rota basis)
About the Role
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do. As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Responsibilities:
- Act as the first point of contact for customers and deliver great service.
- Source vehicles to respond to bookings, resolve rental queries and administer customer accounts.
- Oversee daily vehicle movements in and out of the branch.
- Manage multiple tasks concurrently, maintaining calm and a can-do attitude.
Qualifications:
- No industry or vehicle rental administration experience required; proven induction training provided.
- Strong customer service skills and administrative ability.
- Full UK or EU driving licence.
Benefits:
- A fantastic quarterly bonus scheme (up to £1,307 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year, and an extra day off to celebrate your birthday.
- Free life assurance (2x your salary)
- Well-being services (24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Benefits App offering unlimited access to a wide range of retailer discounts and cashback deals.
- Stream App: a financial wellbeing app giving you more control over your pay, with options to choose when to get paid, save each month, and receive discounts on shopping and benefits checks, and access to a financial coach.
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions. We partner with well-known organisations and help customers when they need us most. We’re also part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland, and Spain. We were awarded a King’s Award for Enterprise in 2025 for our commitment to opportunity and social mobility. We’re committed to building a diverse, inclusive and respectful workplace and welcome applicants from all backgrounds and abilities. Adjustments may be made during the recruitment process if needed. We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent in Leeds employer: Northgate Vehicle Hire
At Northgate Vehicle Hire, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Leeds that prioritises employee well-being and growth. With a comprehensive benefits package including exclusive discounts, a generous bonus scheme, and opportunities for professional development, we ensure our Customer Service Agents feel valued and supported in their roles. Join us to be part of a dynamic team that is committed to delivering outstanding service while fostering a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Northgate. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what makes Northgate tick and how you can contribute to keeping customers mobile.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Customer Service Agent and how you'd handle them. We want to see that can-do attitude in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and benefits right there.
We think you need these skills to ace Customer Service Agent in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Agent role. We want to see how you can bring the Northgate experience to life!
Show Off Your Customer Service Skills:Since this role is all about delivering great service, don’t forget to showcase any relevant customer service experience you have. We love candidates who can demonstrate a can-do attitude and a knack for resolving queries.
Keep It Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Northgate Vehicle Hire
✨Know the Company
Before your interview, take some time to research Northgate Vehicle Hire. Understand their services, values, and recent achievements, like the King’s Award for Enterprise. This knowledge will help you connect your answers to their mission and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Multitasking Ability
In this role, you'll need to manage multiple tasks at once. Think of scenarios where you've juggled various responsibilities effectively. Be ready to discuss how you stay organised and maintain a calm attitude under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Customer Service Agent. This shows your enthusiasm and helps you gauge if the role is right for you.
