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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support our team in a dynamic environment.
- Company: Join the UK's largest light commercial vehicle rental supplier with a strong reputation.
- Benefits: Enjoy exclusive vehicle leasing, financial wellbeing app, and discounts on repairs and rentals.
- Why this job: Be part of a team that values your input and supports your career growth.
- Qualifications: Customer-focused with good IT skills and a passion for continuous improvement.
- Other info: Diverse and inclusive workplace committed to supporting all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Benefits
- Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About You
You are a customer centric individual who consistently delivers excellence in everything you do. You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality. With good IT literacy, you can navigate your way around standard Microsoft packages with an ability and desire to learn new systems and ways of working. You’re passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes. You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction. You are organised and can prioritise your workload and have a fine eye for detail. You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
About Us
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
Customer Service Advisor - Telematics in Darlington employer: Northgate Vehicle Hire
Contact Detail:
Northgate Vehicle Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Telematics in Darlington
✨Tip Number 1
Get to know the company inside out! Research Northgate and ZIGUP, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering excellent customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve improved processes or resolved issues. This will demonstrate your passion for continuous improvement and your can-do attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Northgate team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor - Telematics in Darlington
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your customer service skills. We want to see how you consistently deliver excellence and engage with customers effectively.
Attention to Detail is Key: Don’t forget to showcase your keen eye for detail! Mention any experiences where you’ve spotted errors or improved processes, as this aligns perfectly with what we’re looking for.
Be IT Savvy: Since good IT literacy is important for us, mention your experience with Microsoft packages and any new systems you’ve learned. This shows your adaptability and willingness to grow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Northgate Vehicle Hire
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they offer, especially in telematics. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer-Centric Mindset
As a Customer Service Advisor, it's crucial to demonstrate your commitment to customer satisfaction. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to communicate clearly and effectively, as this is key in every interaction.
✨Demonstrate Your Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure high levels of quality in your work. You might want to share specific instances where your keen eye for detail helped identify errors or improve processes. This will resonate well with the interviewers.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about opportunities for continuous improvement and how the team collaborates. This shows that you're not just interested in the job, but also in contributing positively to the workplace.
