At a Glance
- Tasks: Provide exceptional customer service via phone, email, and web chat.
- Company: Join Northgate Vehicle Hire, the UK's largest light commercial vehicle rental supplier.
- Benefits: Competitive salary, 24 days annual leave, and various wellbeing services.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Be a key player in delivering first-class service and making a real impact.
- Qualifications: Customer-centric attitude and good IT skills required.
The predicted salary is between 24854 - 24854 £ per year.
Location: Darlington Head Office
Salary: Competitive
Duration: 12 Months
Salary - Starting at £24854
Working Hours - 37.5 Hours, Between the hours of 08.00 and 17:30. Saturday working 8:00 - 12:00 where required.
Contract Duration - 12 Month Fixed Term Contract
Transport - Free onsite parking, discounted EV charging points, Cycle 2 work scheme, plus easy access via local train and bus routes.
At Northgate Vehicle Hire, we pride ourselves on delivering exceptional service to our customers across the UK. We’re looking for a Customer Support Representative (CSR) to join our dedicated Support Centre team, someone who thrives in a fast-paced, business-to-business environment and is passionate about providing first-class service.
What You’ll Do
- As a key liaison between Northgate and our valued customers, you’ll play a vital role in ensuring smooth operations and exceptional communication.
- Managing high volumes of customer interactions via phone, email, and web chat in a timely and professional manner.
- Championing the customer by collaborating with other teams and suppliers to deliver excellent service.
- Proactively identifying customer needs, clarifying information, and offering the best solutions.
- Taking ownership of issues, ensuring timely and satisfactory resolutions.
- Creating and maintaining accurate job cards, records, and documentation.
- Providing clear, up-to-date information on our products and services.
- Meeting personal and team quality, productivity, and performance targets.
- Acting as an ambassador for Northgate’s values and fostering a culture of teamwork and excellence.
What's in it for you?
- Salary - Starting at £24854 per annum
- Annual Leave - Start with 24 days, increasing to 26 days with service. Also public holidays and an extra day’s leave to celebrate your birthday!
- Pension - Aegon employer contributions of up to 5%.
- Financial Benefits - Free life assurance, a save-as-you-earn scheme, and an employee referral scheme (earning £1,000 per referral). Also access to our Benefits App with discounts and cashback at retailers such as Tesco, Asda, Currys, B&Q and Wickes.
- Wellbeing & Lifestyle Services - Colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Motoring Benefits - Employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on shopping.
- Family Friendly - Enhanced maternity and paternity leave, as well as fostering and adoption leave. We support care of dependents and parental leave all covered in our Works Perks.
About you
You are a customer centric individual who consistently delivers excellence in everything you do. You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality. With good IT literacy, you can navigate your way around standard Microsoft packages with an ability and desire to learn new systems and ways of working. You’re passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes. You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction. You thrive in a team environment and build strong relationships across departments to drive shared goals. Your curiosity, resilience, and a proactive mindset sets you apart and drives your commitment to delivering exceptional service.
About Us
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Representative employer: Northgate Vehicle Hire
Northgate Vehicle Hire is an excellent employer that fosters a dynamic work culture focused on innovation and collaboration. With competitive salaries, attractive commission schemes, and the provision of a company car, employees are well-supported in their roles. The company also prioritises employee growth opportunities, ensuring that team members can develop their skills while contributing to meaningful business objectives in the vibrant Reading area.
