At a Glance
- Tasks: Provide exceptional customer service via phone, email, and web chat.
- Company: Join Northgate Vehicle Hire, the UK's largest light commercial vehicle rental supplier.
- Benefits: Competitive salary, 24 days annual leave, and various wellbeing services.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Be a key player in delivering first-class service and making a real impact.
- Qualifications: Customer-centric attitude and good IT skills required.
The predicted salary is between 24854 - 24854 £ per year.
Location: Darlington Head Office
Salary: Competitive
Duration: 12 Months
Salary - Starting at £24854
Working Hours - 37.5 Hours, Between the hours of 08.00 and 17:30. Saturday working 8:00 - 12:00 where required.
Contract Duration - 12 Month Fixed Term Contract
Transport - Free onsite parking, discounted EV charging points, Cycle 2 work scheme, plus easy access via local train and bus routes.
At Northgate Vehicle Hire, we pride ourselves on delivering exceptional service to our customers across the UK. We’re looking for a Customer Support Representative (CSR) to join our dedicated Support Centre team, someone who thrives in a fast-paced, business-to-business environment and is passionate about providing first-class service.
What You’ll Do
- As a key liaison between Northgate and our valued customers, you’ll play a vital role in ensuring smooth operations and exceptional communication.
- Managing high volumes of customer interactions via phone, email, and web chat in a timely and professional manner.
- Championing the customer by collaborating with other teams and suppliers to deliver excellent service.
- Proactively identifying customer needs, clarifying information, and offering the best solutions.
- Taking ownership of issues, ensuring timely and satisfactory resolutions.
- Creating and maintaining accurate job cards, records, and documentation.
- Providing clear, up-to-date information on our products and services.
- Meeting personal and team quality, productivity, and performance targets.
- Acting as an ambassador for Northgate’s values and fostering a culture of teamwork and excellence.
What's in it for you?
- Salary - Starting at £24854 per annum
- Annual Leave - Start with 24 days, increasing to 26 days with service. Also public holidays and an extra day’s leave to celebrate your birthday!
- Pension - Aegon employer contributions of up to 5%.
- Financial Benefits - Free life assurance, a save-as-you-earn scheme, and an employee referral scheme (earning £1,000 per referral). Also access to our Benefits App with discounts and cashback at retailers such as Tesco, Asda, Currys, B&Q and Wickes.
- Wellbeing & Lifestyle Services - Colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Motoring Benefits - Employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on shopping.
- Family Friendly - Enhanced maternity and paternity leave, as well as fostering and adoption leave. We support care of dependents and parental leave all covered in our Works Perks.
About you
You are a customer centric individual who consistently delivers excellence in everything you do. You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality. With good IT literacy, you can navigate your way around standard Microsoft packages with an ability and desire to learn new systems and ways of working. You’re passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes. You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction. You thrive in a team environment and build strong relationships across departments to drive shared goals. Your curiosity, resilience, and a proactive mindset sets you apart and drives your commitment to delivering exceptional service.
About Us
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Representative employer: Northgate Vehicle Hire
At Northgate Vehicle Hire, we are dedicated to fostering a supportive and dynamic work environment in our Darlington Head Office, where our Customer Service Representatives play a crucial role in delivering exceptional service. With competitive salaries, generous annual leave, and a comprehensive benefits package including wellbeing services and family-friendly policies, we prioritise employee growth and satisfaction. Join us to be part of an award-winning team that values diversity, collaboration, and continuous improvement, ensuring every employee has the opportunity to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northgate Vehicle Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northgate Vehicle Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northgate Vehicle Hire:Your cover letter is your chance to shine! Tell us why you want to work at Northgate Vehicle Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northgate Vehicle Hire!
How to prepare for a job interview at Northgate Vehicle Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
