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- Tasks: Investigate customer queries and complaints for swift resolutions.
- Company: Join Northgate Vehicle Hire, a leader in vehicle rental services.
- Benefits: Enjoy a competitive salary, generous annual leave, and a pension plan.
- Why this job: Be part of a team that values customer satisfaction and personal growth.
- Qualifications: Motivated individuals with a passion for customer service are encouraged to apply.
- Other info: Opportunity for salary increases based on performance and a birthday leave!
The predicted salary is between 22369 - 25341 £ per year.
Are you a motivated individual with a passion for providing excellent customer service? Do you thrive in a fast-paced, business-to-business environment? Look no further! We are currently seeking a talented Customer Service Representative to join our growing team in Darlington. Your role will focus on investigating a variety of queries and complaints, ensuring a swift and thorough resolution. From disputes on invoices such as damage, rental, and fines – to high-level complaints from customers and the public, you’ll play a pivotal role in maintaining our reputation for excellence. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people. Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include … Salary – Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance. Annual leave – Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday! Pension – Ageon employer contributions of 5%. Financi…
Customer Service Representative employer: Northgate Vehicle Hire
Contact Detail:
Northgate Vehicle Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially in a B2B context. Understanding how to handle disputes related to invoices or complaints will give you an edge during the interview.
✨Tip Number 2
Showcase your communication skills by practicing active listening and clear articulation. Being able to convey information effectively is crucial in a customer service role.
✨Tip Number 3
Research Northgate Vehicle Hire and understand their values and culture. Tailoring your responses to align with their commitment to excellent customer service can make a strong impression.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues. Highlighting your problem-solving skills will demonstrate your capability to achieve one-touch resolutions.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as handling customer queries and complaints effectively.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you resolved disputes or handled high-level complaints, showcasing your ability to maintain a positive customer experience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you align with the company's values of putting customers first.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Northgate Vehicle Hire
✨Research the Company
Before your interview, take some time to learn about Northgate Vehicle Hire. Understand their services, values, and what sets them apart in the industry. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges, such as handling complaints or resolving disputes. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Emphasize Communication Skills
As a Customer Service Representative, strong communication skills are essential. Be ready to discuss how you effectively communicate with customers, listen to their concerns, and ensure they feel valued and understood throughout the resolution process.
✨Show Enthusiasm for Customer Satisfaction
Express your passion for providing excellent customer service during the interview. Share stories that highlight your commitment to customer satisfaction and how you strive for one-touch resolutions, reinforcing the importance of people talking to people.
