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- Tasks: Be the friendly face of Northgate, managing customer needs and vehicle bookings.
- Company: Join the UK's leading vehicle rental specialists with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, bonus scheme, 24+ days leave, and exclusive discounts.
- Why this job: Thrive in a fast-paced environment while making a real impact on customer mobility.
- Qualifications: No prior experience needed, just a can-do attitude and a Full UK or EU Driving Licence.
- Other info: Access financial wellbeing tools and development opportunities in a supportive team.
The predicted salary is between 20899 - 29299 £ per year.
Salary: £26,149 pa + bonus up to £1,307 pa OTE Weekly Hours : 42.5 hours As the UKs leading vehicle rental specialists, we make a commitment to keep our customers mobile, thats what we do. As a Customer Service Agent , you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there. Life as a Customer Service Agent with Northgate Vehicle Hire Our branches are busy, fast-paced places to be and, as a Customer Service Agent , you will be right at the very centre of it. Youre often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch. You dont need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but youll need all of your customer service know-how, administration skill and most importantly your calm, can-do attitude (along with a Full UK or EU Driving Licence, of course!) to get things done. As a Customer Service Agent with Northgate Vehicle Hire, we offer: Of course, a great basic salary , but theres much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but arent limited to) A fantastic quarterly bonus scheme (up to £1,307 pa OTE) 24 days annual leave rising to 26 days with service (+ bank holidays) and an extra days leave to celebrate your birthday free life assurance well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) exclusive colleague vehicle-leasing schemes pension & save-as-you-earn share scheme Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few We're excited to have recently launched Wagestream for all our colleagues – a Financial Wellbeing app that gives you more control over your pay . Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach ! With over 60 branches nationwide, Northgate Vehicle Hire are the UKs go-to provider of light commercial vehicle rental solutions, partnering with some of the countrys most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. And were also part of something bigger ZIGUP , a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
Customer Service Agent employer: Northgate Vehicle Hire
Contact Detail:
Northgate Vehicle Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarize yourself with the vehicle rental industry. Understanding the basics of how vehicle rentals work and the common customer queries can give you an edge during your interview.
✨Tip Number 2
Showcase your multitasking skills. Since the role requires managing multiple tasks simultaneously, think of examples from your past experiences where you successfully juggled different responsibilities.
✨Tip Number 3
Emphasize your customer service experience. Highlight any previous roles where you provided excellent service, as this is crucial for being the first point of contact for customers.
✨Tip Number 4
Prepare to discuss your calm and can-do attitude. Be ready to share situations where you maintained composure under pressure, as this is a key trait for a Customer Service Agent.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Agent position. Understand the key responsibilities and required skills, such as multitasking, customer service expertise, and administration skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer service background and any administrative roles you've held, even if they are not in the vehicle rental industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Northgate Vehicle Hire and how your skills can contribute to their mission of keeping customers mobile.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Northgate Vehicle Hire
✨Show Your Customer Service Skills
As a Customer Service Agent, you'll be the first point of contact for customers. Make sure to highlight your previous customer service experiences and how you effectively handled various situations. Share specific examples that demonstrate your ability to deliver great service with a smile.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. Prepare to discuss how you've successfully juggled different responsibilities in past roles. Use examples that showcase your organizational skills and ability to stay calm under pressure.
✨Familiarize Yourself with the Company
Research Northgate Vehicle Hire and understand their services and values. Being knowledgeable about the company will show your genuine interest in the position and help you align your answers with their mission and culture during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
