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For Companies At a Glance
- Tasks: Deliver excellent customer service and support in a dynamic telematics environment.
- Company: Join the UK's largest light commercial vehicle rental supplier with a strong reputation.
- Benefits: Enjoy exclusive vehicle leasing, financial wellbeing app, and discounts on repairs and rentals.
- Why this job: Be part of a team that values your input and supports your career growth.
- Qualifications: Customer-focused with good IT skills and a passion for continuous improvement.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Benefits
- Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About You
You are a customer centric individual who consistently delivers excellence in everything you do. You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality. With good IT literacy, you can navigate your way around standard Microsoft packages with an ability and desire to learn new systems and ways of working. You’re passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes. You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction. You are organised and can prioritise your workload and have a fine eye for detail. You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands‑on, can‑do approach to getting things done.
About Us
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well‑known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
Customer Service Advisor - Telematics employer: Northgate Vehicle Hire
Contact Detail:
Northgate Vehicle Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Telematics
✨Tip Number 1
Get to know the company! Research Northgate and ZIGUP, and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role requires effective verbal and written communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you improved processes or resolved issues. Be ready to share these stories during interviews to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Advisor - Telematics
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your customer service experience in your application. We want to see how you consistently deliver excellence and engage with customers, so share specific examples that showcase your skills!
Attention to Detail is Key: Since we value accuracy and quality, don’t forget to proofread your application. A keen eye for detail can set you apart, so make sure there are no errors or inconsistencies in your writing.
Be Organised and Prioritise: In your application, demonstrate how you manage your workload effectively. We love candidates who can juggle tasks and stay organised, so share your strategies for prioritising and getting things done.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Northgate Vehicle Hire
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share examples of how you've delivered excellence in previous roles. Think about specific situations where you went above and beyond for a customer, as this will show your passion for the role.
✨Show Off Your Attention to Detail
Since the job requires a keen eye for detail, prepare to discuss how you've spotted errors or inconsistencies in past experiences. Bring along examples of how your attention to detail has positively impacted your work or team.
✨Get Familiar with Tech
Make sure you're comfortable with standard Microsoft packages and any other relevant software. If you know about any new systems or tools that could enhance customer service, mention them during the interview to demonstrate your eagerness to learn.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be prepared to articulate your thoughts clearly, both verbally and in writing. This is crucial for a Customer Service Advisor, so think about how you can engage the interviewer with your responses.
