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For Companies At a Glance
- Tasks: Assist customers with queries and complaints while ensuring a smooth service experience.
- Company: Join the UK's largest light commercial vehicle rental supplier with over 60 branches nationwide.
- Benefits: Enjoy exclusive vehicle leasing, discounted repairs, and access to a financial wellbeing app.
- Why this job: Be part of a dynamic team that values customer service and offers career growth opportunities.
- Qualifications: Strong communication skills, IT literacy, and a passion for customer service are essential.
- Other info: Work in an agile environment with inspiring leaders and colleagues across the UK, Ireland, and Spain.
The predicted salary is between 21600 - 36000 £ per year.
Benefits
- Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers even more discounts on your shopping.
About you
- You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
- With good IT literacy, you will be a tech-savvy superstar in any work environment.
- Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
- You’re a true wordsmith with exceptional communication skills, both written and verbal.
- You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
- Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.
About us
- With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions.
- We’re here to keep people and businesses moving, that’s what we do.
- By partnering with some of the country’s most well-known organisations, we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
- We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.
- Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fueled by the opportunity to thrive in your career.
- We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Customer Service Advisor employer: Northgate Vehicle Hire
Contact Detail:
Northgate Vehicle Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives us at StudySmarter will help you align your answers during interviews and demonstrate that you're a great fit for our culture.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-play scenarios with friends or family to build confidence in providing professional and personalised responses.
✨Tip Number 3
Showcase your tech-savviness by being prepared to discuss any relevant software or tools you’ve used in previous roles. This will highlight your ability to adapt quickly to our systems.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with others in the industry can provide insights into the role and help you make valuable connections that could support your application.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administration and organisational skills, as well as your IT literacy. Use specific examples that demonstrate your ability to handle customer queries and complaints effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding customer service. Mention how your communication skills make you a great fit for the role and provide examples of how you've built strong relationships in previous positions.
Showcase Your Tech Savviness: Since the role requires good IT literacy, mention any relevant software or tools you are proficient in. This could include CRM systems, Microsoft Office, or any other technology that enhances productivity and efficiency.
Highlight Team Collaboration: Emphasise your ability to thrive in a collaborative work environment. Provide examples of how you've worked with colleagues from different departments to achieve common goals, showcasing your interpersonal skills.
How to prepare for a job interview at Northgate Vehicle Hire
✨Showcase Your Communication Skills
As a Customer Service Advisor, exceptional communication is key. Prepare to demonstrate your verbal and written skills during the interview by articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Skills
Emphasise your ability to manage tasks efficiently. Share examples of how you've successfully organised your workload in previous roles, showcasing your productivity and attention to detail.
✨Demonstrate Empathy
Since understanding customer queries is crucial, be ready to discuss scenarios where you've effectively empathised with customers. This will show your potential employer that you can provide personalised responses.
✨Research the Company
Familiarise yourself with the company's values and services. Understanding their position in the LCV sector and their commitment to customer service will help you align your answers with their expectations.
