Customer Service Advisor

Location: Based in our Darlington HQ with hybrid working options after 6-months.

Salary: Starting from £24,854 to £25,684 (depending on experience), plus the opportunity to earn up to an additional £2,400 per year through our monthly performance bonus when you’re performing at your best.

Working Hours: Monday – Friday 8:00 – 18:00 on a 4-week rotation for work-life balance (no late evenings). Saturday working 8:00 – 12:00 (work from home)

Transport: Free onsite parking, discounted EV charging, Cycle 2 work scheme, plus easy access via local bus routes

We’re looking for Customer Service Advisors who want to make an impact as part of a supportive, high‑performing team. You’ll play a key role in maintaining excellent service standards for our customers, while gaining valuable experience and developing your career.

What’s in it for you:

Salary – Starting between £24,854.66 and £25,684 (depending on experience), with clear progression through our Pathways programme to £26,958. On top of this, you can earn up to £2,400 per year in monthly performance bonuses when you’re performing at your best, plus additional recognition through our Employee of the Month scheme.

• Annual Leave – Start with 24 days, increasing to 26 days with service. Plus public holidays and an extra day’s leave to celebrate your birthday!
• Pension – Ageon employer contributions of 5%.
• Financial Benefits – Free life assurance, a save‑as‑you‑earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
• Wellbeing & Lifestyle Services – Colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Motoring Benefits – Exclusive employee vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Financial Wellbeing App – Free app for financial control and discounts on shopping.
• Family Friendly – Enhanced maternity and paternity leave, foster and adoption leave, support for dependents with parental leave covered under Works Perks.

As part of our Customer Support Administration team, you’ll be right at the centre of our operations, handling a wide range of activities from logging fines and processing payments to resolving queries and investigating charges. Your work will directly impact customer experience and business performance.

Much of this role is focused on email and chat‑based communication, with limited telephony, enabling you to utilise and develop strong written communication and problem‑solving skills.

About you

• You are a customer‑centric individual who consistently delivers excellence.
• You have a keen eye for detail, spotting errors and inconsistencies to ensure high accuracy and quality.
• You possess good IT literacy and can navigate Microsoft packages, and you’re eager to learn new systems.
• You are passionate about continuous improvement, constantly refining processes.
• You communicate effectively, both in writing and verbally, ensuring clarity and engagement.
• You thrive in a team environment and build strong relationships across departments.
• Your curiosity, resilience, and proactive mindset drive exceptional service.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.