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- Tasks: Lead a dynamic workshop team to ensure vehicles are serviced efficiently and safely.
- Company: Join Northgate Vehicle Hire, a top UK vehicle rental specialist with a vibrant culture.
- Benefits: Enjoy competitive salary, quarterly bonuses, generous leave, and exclusive discounts.
- Why this job: Make a real impact in a fast-paced environment while supporting your team and customers.
- Qualifications: Qualified technician with strong workshop experience and a passion for customer service.
- Other info: Be part of an award-winning company committed to diversity and career growth.
The predicted salary is between 38760 - 41667 £ per year.
Salary up to £41,667 OTE (basic £38,760 pa + bonus up to £2,907 pa)
Weekly Hours: 42.5 hours / week
This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our largest site in Croydon. Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.
With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer‑specific diagnostic tools - it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision‑maker for the technicians on recharge and warranty opportunities too.
Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.
About you
- You are a qualified technician with a solid workshop background - your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics.
- You have a common‑sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
- Above all, you are a people person - you care about those around you and understand that a one‑size‑fits‑all approach is not always the best way to create a high‑performing workshop team.
- You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands‑on, can‑do approach to getting things done.
- You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.
As a Workshop Controller with Northgate Vehicle Hire, we offer:
- Quarterly bonus scheme up to £2,907 pa
- 24 days annual leave rising with service (+ bank holidays) and an extra day’s leave to celebrate your birthday
- Free life assurance
- Well‑being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague‑only vehicle‑leasing schemes
- Pension & save‑as‑you‑earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- We are excited to have recently launched Stream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you’re eligible for and can even put you in touch with a financial coach!
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go‑to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well‑known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.
Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Workshop Controller in Croydon employer: Northgate Vehicle Hire
Contact Detail:
Northgate Vehicle Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Croydon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Workshop Controller role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to share examples of how you've maximised workshop efficiency and resolved issues in the past. Show them you're the people person they need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at Northgate Vehicle Hire, where you can find a role that truly fits your passion for customer service and teamwork.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Workshop Controller in Croydon
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your workshop experience and technical qualifications in your application. We want to see how your background aligns with the role of Workshop Controller, so don’t hold back on showcasing your skills!
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for and how you can contribute to our team.
Be Personable: Since we value a people-oriented approach, let your personality shine through in your application. Share examples of how you've successfully worked with teams or resolved customer issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Northgate Vehicle Hire!
How to prepare for a job interview at Northgate Vehicle Hire
✨Know Your Stuff
As a Workshop Controller, your technical knowledge is key. Brush up on the latest diagnostic tools and vehicle maintenance practices. Be ready to discuss specific examples from your experience that showcase your expertise in managing workshop operations.
✨Showcase Your People Skills
This role requires a strong focus on teamwork and customer service. Prepare to share instances where you've successfully led a team or resolved conflicts. Highlight how you foster a positive work environment and ensure everyone feels valued.
✨Understand the Business Side
Familiarise yourself with the financial aspects of running a workshop. Be prepared to discuss how you can maximise profitability and efficiency. Think about ways you've previously improved processes or reduced costs without compromising quality.
✨Demonstrate Your Problem-Solving Skills
In this role, you'll face various challenges. Prepare to discuss specific problems you've encountered in previous positions and how you resolved them. Show that you can think on your feet and adapt to changing situations while keeping customer satisfaction at the forefront.