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- Tasks: Lead a dynamic workshop team and manage daily operations to ensure vehicle repairs are efficient.
- Company: Join Northgate Vehicle Hire, the UK's top vehicle rental specialists with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, 24+ days holiday, and exclusive employee perks.
- Why this job: Be part of an innovative team that values customer service and personal growth in a thriving industry.
- Qualifications: Experience as a Workshop Manager or similar role is essential; a passion for coaching and customer service is key.
- Other info: Work in a supportive environment with access to well-being services and financial wellness tools.
The predicted salary is between 32000 - 40000 £ per year.
Location: Huntingdon
Salary: up to £40,000 pa + Bonus + Company car/car allowance
Weekly Hours: 42.5 / Week
About us: We are the UK's leading vehicle rental specialists that you may not have heard of. Our branches cover the UK, Ireland and Spain, our workshops maintain and repair our own fleet. Within the UK we operate circa 49,000 Vans and 19,000 Cars so there is a good variety of vehicles to work on.
About you: If you are a proven Workshop Manager, Service Manager, Aftersales Manager, Workshop Controller, or Senior Vehicle Technician looking for the next step in your career, we would love to hear from you! As a Workshop Manager, you will be responsible for supporting our customers to deliver on their business promises. Your aim is to ensure we get their vehicle back on the road safely and in quick time. Accountable for day-to-day performance across all aspects of the workshop, you will develop a results-focused Vehicle Technician and workshop team that complies with the highest technical and quality standards, drives innovation and improvement to minimise vehicle downtime and, above all, deliver on our service commitment to customers.
Key Responsibilities:
- Manage day-to-day operations of the workshop.
- Develop and lead a high-performing workshop team.
- Ensure compliance with technical and quality standards.
- Drive innovation to improve efficiency and customer satisfaction.
About you: At heart, you are a technical expert with a solid automotive workshop management background. You have a common-sense business approach to maximize efficiencies. You are a people person who understands the value of a high-performing team. You are a natural coach and enjoy sharing your knowledge. You have a passion for customer service and problem-solving.
About your benefits:
An excellent basic salary, but there is much more available at Northgate Vehicle Hire than that. Some of our most popular benefits include:
- Fantastic bonus scheme.
- 24 days annual leave rising to 26 with service (+ bank holidays) and an extra day's holiday to celebrate your birthday.
- Free life assurance.
- Well-being services (incl. Colleague Assistance Programme, Health Cash Plan, Dental Plan & Travel Insurance).
- Exclusive employee vehicle-leasing schemes.
- Pension & save-as-you-earn share scheme.
- Our Benefits App offers unlimited access to a vast range of retailer discounts and cashback deals.
- Financial Wellbeing app - Wagestream for more control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable.
Workshop Manager employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. Being knowledgeable about innovations can set you apart during discussions with our hiring team.
✨Tip Number 2
Network with current or former employees of Northgate Vehicle Hire. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved workshop efficiency or customer satisfaction in your previous roles. Concrete examples will demonstrate your capability and fit for the role.
✨Tip Number 4
Showcase your leadership skills by discussing how you've developed high-performing teams in the past. Highlighting your coaching abilities will resonate well with our focus on team performance.
We think you need these skills to ace Workshop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop management or similar roles. Emphasise your technical expertise, leadership skills, and any achievements that demonstrate your ability to improve efficiency and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering excellent customer service. Mention specific examples of how you've led teams or driven innovation in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as team development, compliance with quality standards, and problem-solving abilities. Use concrete examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Showcase Your Technical Expertise
As a Workshop Manager, it's crucial to demonstrate your technical knowledge and experience in automotive workshop management. Be prepared to discuss specific examples of how you've managed operations, improved efficiency, and ensured compliance with quality standards in previous roles.
✨Highlight Your Leadership Skills
Since you'll be leading a high-performing team, share your experiences in developing and coaching staff. Discuss how you motivate your team, handle conflicts, and foster a collaborative environment to achieve common goals.
✨Emphasise Customer Service Focus
The role requires a strong commitment to customer service. Prepare to talk about how you've previously addressed customer needs, resolved issues, and ensured satisfaction. Use specific examples to illustrate your problem-solving skills and dedication to delivering results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life challenges in the workshop. Think about situations where you've had to make quick decisions, manage downtime, or implement innovative solutions, and be ready to explain your thought process and outcomes.
