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- Tasks: Lead a dynamic workshop, ensuring vehicles are serviced efficiently and safely.
- Company: Join Northgate Vehicle Hire, a top UK vehicle rental specialist with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus opportunities, and perks like 24 days leave and well-being services.
- Why this job: Be part of a vibrant team, using cutting-edge technology to make a real impact on customer service.
- Qualifications: Must be a qualified technician with solid workshop experience and a passion for customer service.
- Other info: Access exclusive discounts, financial wellbeing apps, and growth opportunities in a supportive environment.
The predicted salary is between 30700 - 41000 £ per year.
Workshop Controller
Reference: FEB20263315
Expiry date: 13:00, Thu, 5th Mar 2026
Location: Barking
Benefits: .
Salary: £38,760 pa + bonus up to £2,970 OTE
Weekly Hours: 42.5 hours / week
This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our largest site in Barking.
Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.
With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools – it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too.
Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.
About you
- You are a qualified technician with a solid workshop background – your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics
- You have a common-sense business approach – you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
- Above all, you are a people person – you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
- You get involved in every part of our business – you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
- You have a passion for customer service – you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.
As a Workshop Controller with Northgate Vehicle Hire, we offer:
Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …
- A fantastic bonus scheme up to £2,970
- 24 days annual leave rising with service (+ bank holidays) and an extra day’s leave to celebrate your birthday
- free life assurance
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive colleague-only vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- We\\\’re excited to have recently launched Stream for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach!
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Workshop Controller employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest vehicle diagnostic tools and technologies. Being knowledgeable about the equipment used in modern workshops will not only impress us but also show that you are ready to hit the ground running.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed a team in a workshop environment. We value a hands-on approach, so be prepared to discuss how you motivate and support your colleagues.
✨Tip Number 3
Showcase your customer service experience. We want to see how you’ve handled challenging situations with customers in the past, as this role requires a strong focus on delivering exceptional service.
✨Tip Number 4
Research Northgate Vehicle Hire and our values. Understanding our commitment to quality and customer satisfaction will help you align your answers during discussions and demonstrate your enthusiasm for joining our team.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Workshop Controller. Focus on your technical knowledge, leadership skills, and any achievements in maximising workshop efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Mention specific examples from your past roles that demonstrate your qualifications for the position.
Highlight Relevant Skills: In your application, emphasise skills such as team management, technical expertise, and customer service. Use keywords from the job description to align your application with what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Showcase Your Technical Expertise
As a Workshop Controller, your technical knowledge is crucial. Be prepared to discuss your experience with various vehicle maintenance and diagnostic tools. Highlight specific examples where your expertise led to successful outcomes in previous roles.
✨Demonstrate Leadership Skills
This role requires you to lead a team effectively. Share instances where you've successfully managed a team or resolved conflicts. Emphasise your ability to motivate others and create a high-performing workshop environment.
✨Emphasise Customer Service Passion
Customer satisfaction is key in this position. Prepare to discuss how you've handled customer issues in the past and what steps you took to ensure their needs were met. Show that you understand the importance of delivering on service commitments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to make quick decisions regarding repairs or warranty claims. Be ready to explain your thought process and the outcomes of those decisions.
