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- Tasks: Lead a dynamic workshop team to ensure vehicles are road-ready and customers are satisfied.
- Company: Join Northgate Vehicle Hire, a top UK vehicle rental specialist with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonus opportunities, and exclusive discounts on various retailers.
- Why this job: Be part of an innovative team making a real impact in the vehicle rental industry.
- Qualifications: Qualified technician with strong workshop experience and a passion for customer service.
- Other info: Great career growth potential in a supportive and inclusive environment.
The predicted salary is between 36000 - 42000 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our site in Kidderminster. Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time. With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools - it is a bustling, exciting place to be.
You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too. Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.
About you
- You are a qualified technician with a solid workshop background - your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics.
- You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
- Above all, you are a people person - you care about those around you and understand that a one‑size‑fits‑all approach is not always the best way to create a high‑performing workshop team.
- You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands‑on, can‑do approach to getting things done.
- You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.
As a Workshop Controller with Northgate Vehicle Hire, we offer:
- A fantastic quarterly bonus scheme up to £2,700 pa.
- 24 days annual leave rising with service (+ bank holidays) and an extra day’s leave to celebrate your birthday.
- Free life assurance.
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance).
- Exclusive colleague-only vehicle‑leasing schemes.
- Pension & save‑as‑you‑earn share scheme.
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
- Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go‑to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well‑known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Workshop Controller employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Workshop Controller role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Workshop Controllers and think about how your experience aligns with what they’re looking for. Practise your answers, but keep it natural – we want to see the real you!
✨Tip Number 3
Show off your passion for customer service! In your conversations, highlight specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly understand the importance of delivering great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our fantastic team at Northgate Vehicle Hire!
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical expertise and workshop experience in your application. We want to see how your background aligns with the role of Workshop Controller, so don’t hold back on showcasing your achievements!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute to our team.
Be Personable: Remember, we’re looking for a people person! Share examples of how you’ve worked well with others in a workshop setting. Show us that you care about your colleagues and customers – it’s all about teamwork!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know Your Stuff
As a Workshop Controller, you need to showcase your technical knowledge. Brush up on the latest diagnostic tools and vehicle maintenance practices. Be ready to discuss specific examples from your past experiences that highlight your expertise.
✨Showcase Your People Skills
This role is all about teamwork and customer service. Prepare to share instances where you've successfully managed a team or resolved customer issues. Highlight your ability to adapt your approach to different situations and people.
✨Understand the Business
Familiarise yourself with the company's operations and how a workshop runs efficiently. Be prepared to discuss strategies for maximising productivity and profitability in a workshop setting. This shows you're not just technically savvy but also business-minded.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and future challenges they face. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
