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- Tasks: Lead a dynamic workshop team to ensure vehicles are serviced efficiently and safely.
- Company: Join Northgate Vehicle Hire, the UK's top vehicle rental specialist with a modern, state-of-the-art facility.
- Benefits: Enjoy exclusive discounts, a quarterly bonus, and flexible holiday options including a day off for your birthday!
- Why this job: Be part of a vibrant team that values customer service and offers growth in a fast-paced environment.
- Qualifications: Must be a qualified technician with strong workshop experience and a passion for teamwork.
- Other info: Work in a cutting-edge workshop with the latest technology and diagnostic tools.
The predicted salary is between 30000 - 42000 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Workshop Controller
Reference: AUG20258565
Expiry date: 2025-09-16 08:58:00.000
Location: Glasgow
Benefits: A superb range of Exclusive, Employee only Benefits and Discounts.
This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our site in Glasgow.
About us:
We are the UK\’s leading vehicle rental specialists that you may not have heard of. Our branches cover the UK, Ireland and Spain, our workshops maintain and repair our own fleet. Within the UK we operate circa 49,000 Vans and 19,000 Cars so there is a good variety of vehicles to work on.
Discover our flagship branch at Northgate Vehicle Hire, perfectly situated right next to the M8 motorway and one of the largest outdoor shopping centres. Not only is it fresh and inviting, this state-of-the-art facility is our biggest yet, boasting 9 ramps to keep you moving with unparalleled efficiency. But that’s not all – we’re also proud to have Auxillis running out of this location, making it a fully integrated branch where all your vehicle hire and accident management needs are covered under one roof.
Experience the best in vehicle hire and service at Northgate Vehicle Hire – where size, convenience, and comprehensive care come together seamlessly!
About the role:
Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.
With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools – it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too.
Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.
About you
- You are a qualified technician with a solid workshop background – your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics
- You have a common-sense business approach – you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
- Above all, you are a people person – you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
- You get involved in every part of our business – you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
- You have a passion for customer service – you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.
As a Workshop Controller with Northgate Vehicle Hire, we offer:
Of course, a great basic salary , but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …
- A fantastic quarterly bonus scheme
- Start with 24 days, increasing to 26 days with service , plus the flexibility to buy or sell up to 5 extra days each year . Of course, you’ll have public holidays too and an extra day off to celebrate your birthday !
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive Colleague vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- Wagestream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay . Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach !
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we’re also part of something bigger – ZIGUP , a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Workshop Controller employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest vehicle technologies and diagnostic tools. Since the role requires you to manage a modern workshop equipped with state-of-the-art equipment, showcasing your knowledge in these areas during discussions can set you apart.
✨Tip Number 2
Network with current or former employees of Northgate Vehicle Hire. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Demonstrate your leadership skills by discussing past experiences where you maximised workshop efficiency or resolved customer issues effectively. This will highlight your ability to lead a team and ensure high-quality service.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to workshop management, such as prioritising tasks or managing technician workloads. This shows that you are proactive and ready to tackle the challenges of the role.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Workshop Controller. Focus on your technical knowledge, workshop management skills, and any achievements that demonstrate your ability to maximise efficiency and profitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise key skills such as leadership, problem-solving, and communication. These are crucial for a Workshop Controller, so make sure they stand out in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Showcase Your Technical Expertise
As a Workshop Controller, your technical knowledge is crucial. Be prepared to discuss your experience with various vehicle types and diagnostic tools. Highlight specific examples of how you've solved complex issues in the past.
✨Demonstrate Leadership Skills
This role requires you to lead a team effectively. Share instances where you've maximised productivity and efficiency in a workshop setting. Emphasise your ability to motivate and support your colleagues.
✨Emphasise Customer Service Passion
Customer satisfaction is key in this role. Prepare to discuss how you've handled customer complaints or challenges in the past. Show that you understand the importance of delivering on service commitments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to make quick decisions regarding repairs or warranty claims. Practice articulating your thought process clearly.
