Workshop Controller in Swansea

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our site in Swansea. Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim is ensuring we get their vehicle back on the road safely and in quick time. With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer‑specific diagnostic tools – it is a bustling, exciting place to be.

You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision‑maker for the technicians on recharge and warranty opportunities. Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.

About you

You are a Level 3 qualified technician with a solid workshop background – your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics. You have a common‑sense business approach – you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results. Above all, you are a people person – you care about those around you and understand that a one‑size‑fits‑all approach is not always the best way to create a high‑performing workshop team. You get involved in every part of our business – you take pride being part of the Northgate team and are keen to help colleagues with a hands‑on, can‑do approach to getting things done. You have a passion for customer service – you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.

Benefits

• A quarterly bonus scheme.
• 24 days annual leave rising with service (+ bank holidays) and an extra day’s leave to celebrate your birthday.
• Free life assurance.
• Well‑being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance).
• Exclusive colleague‑only vehicle leasing schemes.
• Pension and save‑as‑you‑earn share scheme.
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
• Stream for all our colleagues – a Financial Wellbeing app that gives you more control over your pay.

With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go‑to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well‑known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.