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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join the UK's leading vehicle rental specialists with a vibrant team culture.
- Benefits: Competitive salary, bonus opportunities, flexible holiday options, and wellness services.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: No prior experience needed, just a positive attitude and a Full UK or EU Driving Licence.
- Other info: Enjoy career growth, exclusive discounts, and a supportive work environment.
The predicted salary is between 29407 - 30877 £ per year.
Location: Snodland
Salary: £29,407 pa + bonus up to £1,470 pa OTE
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do. As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
About the Role
Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
Responsibilities
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
Benefits
- A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- Free life assurance (2x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid; it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you’re eligible for and can even put you in touch with a financial coach!
Customer Service Agent in Snodland employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Snodland
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the vehicle rental industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle multiple tasks at once, as this role is all about juggling responsibilities while keeping a smile on your face!
✨Tip Number 3
Show off your 'can-do' attitude during interviews. Employers love candidates who are enthusiastic and ready to tackle challenges head-on. Make sure to highlight your problem-solving skills and willingness to learn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and benefits we offer right there.
We think you need these skills to ace Customer Service Agent in Snodland
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any customer service experience you have. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Keep It Clear and Concise: We love a good story, but keep your application straightforward. Use clear language and get to the point quickly. Remember, we’re looking for someone who can juggle tasks efficiently, so show us you can communicate well!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your application to this role. Mention specific responsibilities from the job description that excite you and how your skills match them.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and benefits right there!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company
Before your interview, take some time to research Northgate Vehicle Hire. Understand their services, values, and what makes them the leading vehicle rental specialists in the UK. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Multitasking Abilities
In this fast-paced role, you'll need to juggle multiple tasks. Think of scenarios where you've managed several responsibilities at once, like handling customer inquiries while processing bookings. Be ready to discuss how you prioritise tasks and stay organised under pressure.
✨Bring a Positive Attitude
A calm, 'can-do' attitude is essential for this position. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges. A positive mindset can make a significant difference in customer service, so let your personality shine through!
