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- Tasks: Lead a dynamic rental team and ensure top-notch customer service.
- Company: Join Northgate Vehicle Hire, a leader in vehicle rental solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, and exclusive employee discounts.
- Other info: Be part of an inclusive workplace that values diversity and innovation.
- Why this job: Make a real impact in a supportive environment with growth opportunities.
- Qualifications: Proven leadership skills and a focus on customer satisfaction.
The predicted salary is between 35000 - 35000 £ per year.
This is an exciting opportunity to head up the Rental Team at our busy site in Rochdale.
About us
At our company, we're committed to providing a supportive and rewarding environment for our staff. We believe in looking after our team, ensuring everyone has the resources and time to deliver top-quality work without feeling rushed. Our approach is centred on quality, with no need for vehicles to come back, ensuring efficiency and high standards are maintained.
About the role
Your role as a Rental Manager is about supporting our customers to deliver on their business promises. Your aim is ensuring we get their vehicle back on the road safely and promptly. The Rental Manager is responsible for a team of staff including Customer Service Advisors, Delivery Agents and Yard Controller. The Rochdale Rental Manager needs to be highly customer focused, driven by success, a good people manager and to ensure vehicle availability and business growth. The branch needs a decision maker and a leader that encourages our team to deliver immediate and continuous decision making, together with drive and innovation to minimise vehicle downtime and above all, deliver on our service commitment to our customers.
The successful candidate will have a proven track record of delivering results against budget and KPIs. Adept at giving coaching, guidance and support to their team to ensure an industry leading customer experience. Accountable for leading and motivating the team to ensure all daily rental and logistic operations are carried out effectively and in line with Company policy and procedures.
As a Rental Manager with Northgate Vehicle Hire, we offer:
- A fantastic yearly bonus scheme up to 10% OTE
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday.
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.
Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Rental Manager in Rochdale employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Manager in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Rental Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and vehicle management. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership skills! As a Rental Manager, you’ll need to motivate and guide your team. Think of examples from your past experiences where you’ve successfully led a team or resolved conflicts, and be ready to share those stories during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Rental Manager in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Rental Manager role. Highlight your customer service expertise and any leadership experience you have, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit for our team in Rochdale.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements and results you've delivered. We love numbers, so if you can quantify your success, do it! It shows us you’re results-driven.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company Inside Out
Before your interview, make sure you research Northgate Vehicle Hire thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Rental Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and support others. Highlight any specific achievements that demonstrate your leadership style and effectiveness.
✨Prepare for Customer-Focused Scenarios
Expect questions about customer service and how you handle challenging situations. Think of specific instances where you've gone above and beyond for a customer or resolved a difficult issue. This will showcase your commitment to delivering an industry-leading customer experience.
✨Discuss Your Results-Driven Approach
Be ready to talk about your track record with KPIs and budgets. Prepare to discuss how you've previously driven results and improved processes. Use metrics and examples to illustrate your success, as this aligns perfectly with the expectations for the Rental Manager role.