At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle rentals in a fast-paced environment.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists.
- Benefits: Enjoy a competitive salary, bonus scheme, and extensive well-being services.
- Other info: Flexible working hours and opportunities for career growth in a supportive team.
- Why this job: Be the face of our brand and make a real difference for customers every day.
- Qualifications: Customer service skills and a Full UK or EU Driving Licence required.
The predicted salary is between 28734 - 30142 £ per year.
Location: Penrith
Salary: £28,734.00 pa + bonus up to £1,408 pa
Weekly Hours: 42.5 hours / week
Working Hours: Monday - Friday 8:00-17:30; Saturdays on rotation 08:00 - 12:00.
Overview: As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
Responsibilities: As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there. Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. You’ll excel at managing more than one task at a time—from sourcing vehicles and booking, resolving customer rental queries, administering customer accounts, to overseeing daily vehicle movements in and out of the branch. You don’t need any previous industry or vehicle rental administration experience to join our team; our proven induction training will take care of that. You’ll need customer service know-how, administration skills and a calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence).
Benefits: As a Customer Service Agent, we offer:
- A fantastic quarterly bonus scheme (up to £1,408 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year; public holidays and an extra day off for your birthday
- Free life assurance (2x salary)
- Well-being services (incl. 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Benefits App with discounts and cashback (Tesco, Asda, Currys, B&Q, Wickes, etc.)
- Stream App for financial wellbeing and discounts
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with major organisations. We are part of ZIGUP, a provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We were awarded a King's Award for Enterprise in 2025 for promoting opportunity and social mobility.
We’re committed to a diverse, inclusive, and respectful workplace. If you need adjustments during the recruitment process, let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent in Penrith employer: Northgate Vehicle Hire Limited
At Northgate Vehicle Hire, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Penrith where teamwork and customer service excellence thrive. With competitive salaries, a generous bonus scheme, and comprehensive benefits including well-being services and exclusive vehicle-leasing options, we are dedicated to fostering employee growth and satisfaction. Join us to be part of a diverse and inclusive team that values your contributions and supports your career development.
Contact Details:
Northgate Vehicle Hire Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Penrith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northgate Vehicle Hire. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling questions about how you'd deal with tricky customer situations during the interview.
✨Tip Number 3
Show off your personality! When you're in the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can deliver great service with a smile, so don’t be afraid to show your friendly side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Northgate team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent in Penrith
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise:We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Avoid jargon and keep your sentences clear—this will help us understand your qualifications quickly.
Tailor Your Application:Take a moment to tailor your application to the role of Customer Service Agent. Mention how your skills align with our fast-paced environment and how you can contribute to delivering the Northgate experience. Personal touches go a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—just a few clicks and you’re done!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company
Before your interview, take some time to research Northgate Vehicle Hire. Understand their services, values, and recent achievements, like the King's Award for Enterprise. This knowledge will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, you'll be the face of the company. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your calm, 'can-do' attitude and how it helped you manage multiple tasks effectively.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or a busy day at work. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
