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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join the UK's leading vehicle rental specialists, Northgate Vehicle Hire.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and exclusive colleague benefits.
- Other info: Flexible holiday options and excellent career progression opportunities await you.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: No prior experience needed, just a positive attitude and a Full UK or EU Driving Licence.
The predicted salary is between 28168 - 29555 £ per year.
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Reference: APR20269650
Expiry date: 09:26, Thu, 21st May 2026
Location: Norwich
Benefits: A superb range of exclusive, colleague only benefits and discounts
Salary: £28,168 pa + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do. As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire:
- Our branches are busy, fast‑paced places to be and, as a Customer Service Agent, you will be right at the very centre of it.
- You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature.
- Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know‑how, administration skill and most importantly your calm, ‘can‑do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
What we offer:
- A great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that.
- A fantastic quarterly bonus scheme (up to £1,387 pa OTE).
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year.
- Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- Free life assurance (2x your salary).
- Well‑being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan).
Customer Service Agent in Norfolk employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Norfolk
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Northgate Vehicle Hire. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle multiple tasks at once, just like you would in the role of a Customer Service Agent. We want you to shine!
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your calm, ‘can-do’ attitude shine through. Remember, they’re looking for someone who can deliver great service with a smile.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and benefits listed there.
We think you need these skills to ace Customer Service Agent in Norfolk
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your skills!
Keep It Clear and Concise: We appreciate a straightforward approach! Make your application easy to read by using clear language and short paragraphs. This helps us quickly understand your qualifications and why you’d be a great fit for the role.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your application specifically for the Customer Service Agent position. Mention how your skills align with our fast-paced environment and the Northgate experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company
Before your interview, take some time to research Northgate Vehicle Hire. Understand their mission, values, and what makes them the leading vehicle rental specialists in the UK. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Multitasking Abilities
In this fast-paced role, you'll need to juggle multiple tasks. Think of scenarios where you've managed several responsibilities at once, like handling customer inquiries while processing bookings. Be ready to discuss how you prioritise tasks and stay organised under pressure.
✨Bring a Positive Attitude
A calm, 'can-do' attitude is essential for this position. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and express your eagerness to contribute to the team. Employers love candidates who can bring positivity to the workplace!