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For Companies At a Glance
- Tasks: Manage service maintenance and repairs, ensuring timely completion and cost control.
- Company: Join Northgate, the UK's leading Van Hire & Mobility Solution Provider.
- Benefits: Enjoy a competitive salary, generous leave, and exclusive discounts.
- Why this job: Utilise your mechanical skills in a dynamic office environment with growth opportunities.
- Qualifications: NVQ Level 2 in Motor Vehicle Mechanics and strong communication skills required.
- Other info: Be part of a supportive team with excellent career progression and job security.
The predicted salary is between 28000 - 30000 £ per year.
Overview
Position: Maintenance Controller
Reference: SEP20250855
Expiry date: 15:30, Thu, 9th Oct 2025
Location: Darlington Head Office
Benefits: A superb range of exclusive colleague benefits and discounts
Role
Maintenance Controller, Darlington Head Office
Salary: £28,000 to £30,000 pa with company benefits
Hours: 37.5 hrs per week
Shift Patterns: Alternating weekly rota: Monday to Friday, 7.30am to 4pm and 9am to 5.30pm; Alternate Saturdays 8.00am-12.00pm
About Us
Northgate are the UK’s leading Van Hire & Mobility Solution Provider and Fleet Management is an integral part of the offering, based in our Head Office in Darlington. ZIGUP is our new rebrand, incorporating 10 varying businesses, the opportunities for development and progression across the group are endless, not to mention job security!
Our Maintenance team understand the importance of reducing repair costs and downtime to ensure drivers are back on the road as soon as possible whilst ensuring legal and policy compliance for all fleets.
The Role
Due to an increase in contracts we are seeking an additional Maintenance Engineer / Controller to support the existing team. With an NVQ Level 2 or equivalent in Motor Vehicle Mechanics and a good understanding of the motor trade, your expertise will allow us to ensure the integrity of repairs, reduce vehicle downtime by timely completion and control costs.
This role requires a strong technical knowledge as will involve interaction with our network of branches. This is a role for someone who wishes to utilise their mechanical & motor trade background experience in a fleet control environment, so could suit a fully qualified Technician who is looking to move off the tools into an office-based role.
The Maintenance Controller’s Part to Play
- Ensuring proactive management of all service maintenance and repair events.
- Handling contacts from customers and suppliers for updates, defects, and authorisations.
- Manage costs associated to Service, Maintenance & Repairs through obtaining updates, escalating issues, challenging costs, and potential delays.
- Monitor systems & verifying documentation to ensure any unplanned SMR events are captured and manage through to conclusion
- Identify issues and potential delays in a timely fashion and escalate them directly to the manufacturers, suppliers or management for support and advise
- Constant chasing up of vehicles, authorising work with set SLA’s
- Ensuring all associated administration is completed to a very high standard, raising invoices and order numbers
- Liaising with clients, manufacturers, dealers, internal workshops, and suppliers to ensure repairs are carried out in a timely, cost-effective manner.
Qualifications and Criteria
- Computer literate and able to communicate effectively between team members, customers, and suppliers.
- Technical Knowledge – Up to level 2 NVQ/City & Guild Equivalent in Motor Vehicle Mechanics with Workshop Experience
- Ability to understand technical work required/time frame needed to complete
- Very good technical knowledge gained in a Workshop environment and someone who can interact at all levels.
- Experience and knowledge of Fleet Compliance would also be useful.
- Excellent and effective communication, negotiation and interpersonal skills
- Must be proactive and be able to pay keen attention to the smallest of details
- Ability to work as part of a team and equally un-supervised
Benefits
Salary – £28,000 to £30,000 per annum
Annual Leave – Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Public holidays and an extra day off to celebrate your birthday.
Pension – Employer contributions of 5%.
Financial Benefits – Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and a Benefits App with discounts and cashback at top retailers.
Wellbeing & Lifestyle Services – Access to a colleague assistance programme with 24/7 GP service, mental health support and physiotherapy, plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits – Exclusive colleague-only vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream – A free financial wellbeing app that helps you save, provides financial advice and offers discounts on shopping.
About Us – With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. We’re also part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland, and Spain. Keep your career moving, smarter.
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Maintenance Controller employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Maintenance Controller role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Be ready to discuss your experience with service maintenance and repairs, as well as how you can help reduce vehicle downtime. Show them you mean business!
✨Tip Number 3
Don’t forget to showcase your communication skills! As a Maintenance Controller, you'll be liaising with clients and suppliers, so practice explaining complex issues in simple terms. It’ll make you stand out during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team at Northgate. Plus, it’s super easy to navigate!
We think you need these skills to ace Maintenance Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance Controller role. Highlight your NVQ Level 2 or equivalent in Motor Vehicle Mechanics and any relevant experience in fleet management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Northgate. Share specific examples of how you've managed service maintenance and repairs in the past, and let us know why you’re excited about this opportunity.
Show Off Your Communication Skills: As a Maintenance Controller, you'll need to communicate effectively with various stakeholders. In your application, demonstrate your strong communication and interpersonal skills. We love seeing candidates who can articulate their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to motor vehicle mechanics. Be ready to discuss your experience in the workshop and how it translates to a fleet control environment. This will show that you understand the role and can hit the ground running.
✨Communication is Key
Since this role involves liaising with clients, manufacturers, and suppliers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when dealing with complex issues or negotiations.
✨Be Proactive
Demonstrate your proactive nature by preparing questions about the company's current challenges in maintenance management. Show that you're not just looking to fill a position but are genuinely interested in contributing to their success.
✨Attention to Detail
Highlight your ability to manage documentation and administration tasks meticulously. Bring examples of how you've ensured accuracy in previous roles, as this will be crucial for managing service maintenance and repair events effectively.
