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- Tasks: Deliver award-winning customer service and manage vehicle rentals efficiently.
- Company: Join Auxillis, a leading provider in accident claims and mobility services.
- Benefits: Enjoy a competitive salary, bonus scheme, and exclusive colleague discounts.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No prior experience needed; just bring your customer service skills and a can-do attitude.
- Other info: Flexible working hours and excellent career growth opportunities await you.
The predicted salary is between 27745 - 29132 £ per year.
Reference: JAN20262433
Expiry date: 08:54, Tue, 3rd Feb 2026
Location: Kidderminster
Benefits: A superb range of exclusive, colleague only benefits and discounts
Duration: 12 Months
Salary: £27,745 + bonus up to £1,387 pa
Weekly Hours: 42.5 hours / week
We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our award‑winning service directly to customers' doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis:
An Auxillis branch is a busy, fast‑paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know‑how, administration skill and most importantly your calm, ‘can‑do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A fantastic quarterly bonus scheme (£1,387 pa OTE)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
- Free life assurance (2 x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague‑only vehicle‑leasing schemes
- Pension & save‑as‑you‑earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide, Auxillis are the go‑to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent - Maternity Cover. in Kidderminster employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Maternity Cover. in Kidderminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Auxillis. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and how they relate to the role. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Show off your personality! As a Customer Service Agent, a friendly and approachable attitude is key. Don’t be afraid to let your personality shine through in your responses. Remember, they want to see how you’d fit into their team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Agent - Maternity Cover. in Kidderminster
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to fit the Customer Service Agent role. Mention specific skills and experiences that align with what we’re looking for – it’ll make you stand out!
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where possible and avoid long paragraphs – we want to get to know you quickly!
Apply Through Our Website: Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company
Before your interview, take some time to research Auxillis. Understand their services, values, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your capability and 'can-do' attitude.
✨Practice Multi-tasking Scenarios
Since the role involves managing multiple tasks simultaneously, think of scenarios where you had to juggle different responsibilities. Practise explaining how you prioritised tasks and maintained efficiency under pressure. This will highlight your organisational skills and calm demeanour.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows that you’re engaged and eager to understand how you can contribute to the team.
