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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists.
- Benefits: Enjoy a competitive salary, bonus opportunities, and exclusive colleague discounts.
- Why this job: Be the first point of contact for customers and make a real impact every day.
- Qualifications: No prior experience needed; just bring your customer service skills and a positive attitude.
- Other info: Flexible working hours, career growth opportunities, and a commitment to diversity and inclusion.
The predicted salary is between 27745 - 29132 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Location: Kidderminster
Benefits: A superb range of exclusive, colleague only benefits and discounts
Salary: £27,745 pa + bonus up to £1,387 pa (OTE)
Weekly Hours: 42.5
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile. As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire:
- You’re often the first point of contact for customers; confidently delivering a great service with a smile is second nature.
- You excel in managing more than one task at a time - from sourcing vehicles to resolving customer rental queries, administration of customer accounts or overseeing daily vehicle movements in and out of branch.
- You don’t need any previous industry or vehicle rental administration experience to join our team, but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence).
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
- A fantastic quarterly bonus scheme (up to £1,387 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year.
- Public holidays and an extra day off to celebrate your birthday.
- Free life assurance (2x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals.
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent in Kidderminster employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Kidderminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northgate Vehicle Hire. Understand our values and what we stand for. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face as a Customer Service Agent. Think about how you'd handle multiple tasks or resolve customer queries. We love seeing candidates who can think on their feet!
✨Tip Number 3
Show off your personality! When you come in for your interview, let your calm, 'can-do' attitude shine through. We want to see your enthusiasm for delivering great service and how you can bring the Northgate experience to life.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch and keeps you fresh in our minds. Plus, it shows you’re keen on the role and appreciate the opportunity!
We think you need these skills to ace Customer Service Agent in Kidderminster
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your skills!
Keep It Clear and Concise: We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your application to the Customer Service Agent role. Mention specific aspects of the job description that excite you and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company
Before your interview, take some time to research Northgate Vehicle Hire. Understand their services, values, and what makes them a leader in the vehicle rental sector. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Highlight your calm, 'can-do' attitude and how it helped you manage multiple tasks effectively.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer or manage competing priorities. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or company culture. This not only shows your interest but also helps you determine if Northgate Vehicle Hire is the right fit for you.
