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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists.
- Benefits: Enjoy a competitive salary, bonus scheme, and fantastic employee discounts.
- Why this job: Be the face of our brand and make a real difference for customers every day.
- Qualifications: No prior experience needed, just a positive attitude and a Full UK or EU Driving Licence.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
The predicted salary is between 27745 - 29132 £ per year.
Location: Inverness
Salary: £27,745 pa + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours / week
About the Role
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile. As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent
Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent, we offer a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include:
- A fantastic quarterly bonus scheme (up to £1,387 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year.
- Public holidays and an extra day off to celebrate your birthday!
- Free life assurance (2x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.
Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent in Inverness employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northgate Vehicle Hire. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think of scenarios where you might need to handle queries or complaints. Role-play with a friend or family member to build your confidence and showcase your calm, 'can-do' attitude.
✨Tip Number 3
Be ready to multitask! In a busy branch, you'll need to juggle various tasks at once. Prepare examples from your past experiences where you've successfully managed multiple responsibilities. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do, so why not give it a go?
We think you need these skills to ace Customer Service Agent in Inverness
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your skills!
Keep It Clear and Concise: We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Use bullet points if needed to break down your experiences and skills.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your application specifically for the Customer Service Agent role. Mention why you’re excited about working with us at Northgate Vehicle Hire and how you fit into our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company
Before your interview, take some time to research Northgate Vehicle Hire. Understand their services, values, and what makes them a leader in the vehicle rental industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Highlight your calm, 'can-do' attitude and how it helped you manage multiple tasks effectively.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer or manage competing priorities. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or company culture. This not only shows your enthusiasm but also helps you determine if Northgate Vehicle Hire is the right fit for you.