At a Glance
- Tasks: Lead a dynamic team to deliver exceptional vehicle rental services and customer satisfaction.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists.
- Benefits: Enjoy competitive salary, bonuses, exclusive discounts, and flexible holiday options.
- Other info: Be part of an award-winning company committed to diversity and career growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong people skills and a passion for customer service; driving licence preferred.
The predicted salary is between 28543 - 30983 £ per year.
Location: Glasgow
Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts.
Salary: £28,543 pa + bonus up to £2,140 pa OTE
Weekly Hours: 42.5 hours
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers’ businesses moving. As a Team Leader, you skilfully bring to life the Northgate experience, coordinating your team of drivers to meet the needs of your customers and colleagues, ensuring our vehicles are where we need them to be, when we need them to be there.
Life as a Team Leader with Northgate Vehicle Hire is busy and fast‑paced. You are a key part of the Branch Management Team, co‑ordinating the delivery and collection of vehicles to customers. You have a real talent for creating productive, engaged teams where everyone works together to get things done well and on time. With your team of Customer Delivery Agents on board, it’s over to you to inspire the team and take ownership for the allocation and utilisation of the fleet at your site.
Being a successful Team Leader in branch is about using your customer service know‑how, talent for motivating others and your calm, ‘can‑do’ attitude to get your team pulling in the same direction. Knowledge of vehicle rental or similar logistics environment may be useful, along with a Full UK or EU Driving Licence, but what is more important is the drive and personality you can bring to the role.
As a Team Leader with Northgate Vehicle Hire, we offer:
- A fantastic quarterly bonus scheme (up to £2,046 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year.
- Public holidays and an extra day off to celebrate your birthday!
- Free life assurance (2x your salary)
- Well‑being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague‑only vehicle‑leasing schemes
- Pension & save‑as‑you‑earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals
- Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go‑to provider of light commercial vehicle rental solutions. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.
We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Senior Service Advisor in Glasgow employer: Northgate Vehicle Hire Limited
At Northgate Vehicle Hire, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our state-of-the-art Glasgow branch. With a strong focus on employee growth, we provide extensive benefits including a competitive salary, generous holiday allowance, and exclusive discounts, all while fostering a supportive environment that values diversity and inclusion. Join us to unlock your potential in a fast-paced, rewarding role where your contributions truly matter.
Contact Details:
Northgate Vehicle Hire Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Northgate Vehicle Hire and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to team leadership and customer service. Think about how you can demonstrate your 'can-do' attitude and ability to motivate others during the chat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Service Advisor in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and teamwork. Remember, it’s not just about your skills but also about how you connect with others.
Tailor Your Application:Make sure to tailor your application to the role of Team Leader. Highlight your experience in motivating teams and delivering excellent customer service. Use examples that demonstrate your ability to coordinate effectively and keep things running smoothly.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid jargon and make sure your enthusiasm for the role comes across without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits right there.
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company Inside Out
Before your interview, make sure you research Northgate Vehicle Hire thoroughly. Understand their services, values, and recent achievements, like the King’s Award for Enterprise. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your People Skills
As a Team Leader, your ability to motivate and engage your team is crucial. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your 'can-do' attitude and how you inspire others to achieve their best.
✨Demonstrate Customer Service Excellence
Since the role revolves around customer service, be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where your actions made a positive impact on customer satisfaction, showing that you understand the importance of keeping customers happy.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if Northgate Vehicle Hire is the right fit for you.
