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- Tasks: Join our team as a Customer Service Representative, handling inquiries and resolving issues.
- Company: We are the UK's largest supplier of light commercial vehicle rental solutions.
- Benefits: Enjoy a competitive salary, pension, life assurance, and discounts at top retailers.
- Why this job: Be part of a dynamic team, develop new skills, and make a real impact on customer satisfaction.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Attend our Open Day on 13th August to explore opportunities and potentially interview on the spot.
The predicted salary is between 23874 - 26304 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Customer Service Representative Open Day
Reference: JUL20256210
Expiry date: 2025-08-21 08:53:00.000
Location: Darlington
Benefits: Pension, Life Assurance and Retail & Company discounts
Join Our Growing Team as a Customer Service Representative!
Are you a motivated individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, business-to-business environment? If so, we want to meet you!
As our business continues to expand, we’re hosting a Recruitment Open Day for our Customer Service teams at our Darlington Head Office on Wednesday 13th August. This is your chance to learn more about our exciting opportunities and see what we have to offer!
We are seeking talented Customer Service Representatives who share our values, collaborate to achieve our KPIs, and handle a variety of disputes, including issues related to invoices for damages, rentals, fines, and high-end complaints.
Quality is at the heart of everything we do. We meticulously analyse transactions, identifying areas for coaching, feedback, and training. By continuously refining our processes, we uphold our commitment to excellence, high standards and customer satisfaction in every interaction. If you are dedicated to delivering exceptional service and have a keen eye for detail, this could be a real focus for you within the role of CSR.
Our Teams:
Fines Administration & Processing: Responsible for managing all fines received by the business, handling the process from start to finish. This includes logging, scanning, paying, and processing each fine – offering plenty of opportunities to develop new skills and get involved in a variety of tasks. It’s a fast-paced, high-volume environment where teamwork is key and no two days are the same.
Frontline: As the first point of contact, the Frontline Team plays a vital role in delivering exceptional support. Whether it\’s assisting with bookings, answering questions, or handling general queries, the team ensures every interaction reflects our commitment to high standards. With a mix of communication channels – including email, phone, and online portals – this role offers a varied workload and the chance to build strong relationships across the business
Conversion and Resolution: These teams act as problem-solvers, taking ownership of complex issues from start to finish. They work closely with branch networks and asset teams to locate vehicles, resolve customer concerns, and ensure clear, consistent communication throughout the resolution process. There are also opportunities to support the Frontline team during peak periods, demonstrating strong collaboration and a shared commitment to delivering excellent service across the department.
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary – Starting from £23,874.98 per annum depending on experience. There is also an opportunity to increase your salary to up to £26,304 based on your performance.
Annual leave – Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension – Ageon employer contributions of 5%.
Financial Benefits – Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services – Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits – Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
We look forward to welcoming you at our open day, where you’ll have opportunity to find out more about our business and the roles available, explore our offices, chat with us, and have the possibility of an interview there and then if you like what you see! Full details are as follows:
Date: Wednesday 13th August 2025
Time: 2pm – 7pm (With the latest arrival time of 6:30pm)
Location: Northgate Centre, Lingfield Way, Darlington, DL1 4PZ
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Service Representative Open Day employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Open Day
✨Tip Number 1
Make sure to research our company values and mission before the open day. Understanding what we stand for will help you align your answers during conversations and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Prepare some questions to ask us about the role and the teams you'll be working with. This not only demonstrates your enthusiasm but also helps you gauge if the position is the right fit for you.
✨Tip Number 3
Practice your communication skills, as you'll be interacting with various teams and customers. Being articulate and confident will leave a positive impression on us during the open day.
✨Tip Number 4
Dress professionally and arrive early to the open day. First impressions matter, and being punctual shows that you value the opportunity and are serious about joining our team.
We think you need these skills to ace Customer Service Representative Open Day
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service roles on your CV. Use specific examples that demonstrate your ability to handle disputes and provide exceptional service, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your skills align with the company's values. Mention your ability to work in a fast-paced environment and your commitment to quality and customer satisfaction.
Prepare for the Open Day: If you're attending the open day, prepare questions about the role and the company. Show your enthusiasm and readiness to engage with potential colleagues and managers, as this could lead to an on-the-spot interview.
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Research the Company
Before attending the open day, take some time to research the company and its values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a Customer Service Representative.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you handle difficult customers or resolve complaints. Prepare specific examples from your past experiences that demonstrate your skills and problem-solving abilities.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. This will show that you can effectively engage with customers and colleagues alike.
✨Demonstrate Teamwork
Since teamwork is key in this role, be ready to discuss your experience working in teams. Share examples of how you collaborated with others to achieve goals or resolve issues, highlighting your ability to work well in a fast-paced environment.
