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- Tasks: Deliver exceptional customer service and support our clients with their needs.
- Company: Join Northgate Vehicle Hire, the UK's largest light commercial vehicle rental provider.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous annual leave.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for career progression and a diverse, inclusive workplace await you.
The predicted salary is between 23874 - 26304 £ per year.
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Reference: DEC20258175
Expiry date: 13:20, Mon, 29th Dec 2025
Location: Darlington Head Office
Benefits: Pension, Life Assurance and Retail & Company discounts
Salary: Starting at £23,874 + monthly performance bonus
Working Hours: Monday - Friday 8:00 - 18:00 on a 4-week rotation for work-life balance (no late evenings). Saturday working 8:00 - 12:00 (Work from Home)
Transport: Free onsite parking, discounted EV charging points, Cycle 2 work scheme, plus easy access via local train and bus routes.
Join Northgate Vehicle Hire as a Customer Service Representative. Are you a motivated individual with a keen eye for Customer Service and a passion for continuous improvement? Look no further! We are looking for Customer Service Representatives who share our values and are driven to make an impact. Priding ourselves on being a centre of excellence, you’ll contribute to maintaining high standards for our customers, all while gaining valuable experience and shaping how we achieve our goals.
What’s in it for you:
- Salary: Starting at £23,874 with a dedicated Pathways programme to support you in your progression to achieve £26,304. There is also a generous monthly performance bonus and Employee of the month opportunities for all.
- Annual Leave: Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
- Pension: Ageon employer contributions of 5%.
- Financial Benefits: Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q and Wickes.
- Wellbeing & Lifestyle Services: Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Motoring Benefits: Take advantage of exclusive employee vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
- Family Friendly: Enhanced maternity and paternity leave, as well as fostering and adoption leave. We support with care of dependents and parental leave all covered in our Works Perks.
Role Profile: Keeping customers moving smarter sits at the heart of what we do - it’s our purpose. How we do this is unique to each team, but every colleague across every business in our group plays a crucial part, including you! With opportunities across our back-office functions you will be at the core of our central operations, keeping our customers on the road whilst delivering a world class level of customer service.
Customer Support Administration: These teams are the backbone of our operations, maintaining a customer-first ethos for both our internal and external customers. Covering a range of activities from fines logging, payments and administration as well as resolving complaints and answering queries looking at charges presented to the customer, the roles within this function are the foundation of our business having a direct impact on our customers and organisations performance. With interactions being mainly via email or chat platform with limited telephony enquiries comes plenty of opportunity to utilise your power of the written word. Bring your passion for great customer experiences, along with confident phone skills and clear written communication, to understand and respond to our customers' needs - all while working together towards our One Team, One Mission, One Outcome goal.
Our people are the driving force behind everything we do. From engagement initiatives to career progression, we’re committed to supporting your development every step of the way. In fact, over 90% of our team have earned promotions, with opportunities not only within our department but also across the wider Northgate business—including finance, sales, and branch operations.
About you: You are a customer centric individual who consistently delivers excellence in everything you do. You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality. With good IT literacy, you can navigate your way around standard Microsoft packages with an ability and desire to learn new systems and ways of working. You’re passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes. You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction. You thrive in a team environment and build strong relationships across departments to drive shared goals. Your curiosity, resilience, and a proactive mindset sets you apart and drives your commitment to delivering exceptional service.
About Us: With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well‑known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you. We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Representative employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Northgate Vehicle Hire. A personal connection can give you the inside scoop and help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for customer service aligns with our mission to keep customers moving smarter. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! Since you'll be interacting mainly via email and chat, make sure you can express yourself clearly and confidently. We want to see that you can engage effectively with our customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Northgate Vehicle Hire.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested!
Show Off Your Communication Skills: Since this role involves a lot of written communication, it’s crucial to demonstrate your writing skills. Use clear, concise language in your application and make sure to proofread for any errors. We love attention to detail!
Be Yourself: Let your personality shine through in your application! We’re looking for motivated individuals who are passionate about customer service. Share your experiences and what drives you to excel in this field.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need there!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company Inside Out
Before your interview, take some time to research Northgate Vehicle Hire. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to deliver exceptional service, which is key for this role.
✨Practice Clear Communication
Since the role involves a lot of written communication, practice articulating your thoughts clearly and concisely. You might even want to write down answers to common interview questions and read them out loud to ensure you sound confident and coherent.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or opportunities for growth. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
