Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our customer service, managing queries and ensuring vehicles are ready for customers.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists with over 60 branches nationwide.
- Benefits: Enjoy a competitive salary, bonuses, holiday perks, and exclusive discounts on major retailers.
- Why this job: This role offers a fast-paced environment where you can grow your skills and make a real impact.
- Qualifications: No experience needed; just bring your customer service skills and a positive attitude!
- Other info: Fixed-term contract from July 2025 to June 2026, with flexible working hours.
The predicted salary is between 20000 - 30000 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess the skills necessary to meet future business challenges.
Position not right for you?
Share it with someone you know.
Customer Service Agent – Maternity Cover
Reference: JUL20254697
Expiry date: 2025-08-06 10:02:00.000
Location: Stirling
Benefits: A range of exclusive employee benefits and discounts.
Duration: July 2025 – June 2026
Fixed Term Contract – July 2025 to June 2026
Monday – Friday, hours between 8:00 – 17:30
1 in 4 Saturdays paid as overtime.
Salary: £27,745.29 per annum + bonus (up to £1,307 per annum OTE)
Weekly Hours: 42.5 hours/week
As the UK’s leading vehicle rental specialists, we are committed to keeping our customers mobile.
As a Customer Service Agent, you will deliver the Northgate experience by managing customer, colleague, and manager needs to ensure vehicles are where they need to be, when they need to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced environments. You will be the first point of contact for customers, confidently delivering excellent service with a smile. You will manage multiple tasks, including sourcing vehicles, resolving rental queries, administering customer accounts, and overseeing daily vehicle movements.
No previous industry or vehicle rental administration experience is required; our proven induction training will prepare you. You will need strong customer service skills, administrative abilities, a calm and positive attitude, and a Full UK or EU Driving Licence.
Benefits include:
- A competitive basic salary and a quarterly bonus scheme (up to £1,307 OTE)
- Starting with 24 days of holiday, increasing to 26 with service, plus options to buy or sell up to 5 days, plus public holidays and an extra day off for your birthday
- Free life assurance (2x salary)
- Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
- Exclusive colleague-only vehicle-leasing schemes
- Pension and save-as-you-earn share scheme
- Access to our Benefits App with discounts and cashback deals at major retailers
- The Wagestream App for financial control over your pay, savings, and access to financial coaching
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with well-known organizations. We are part of ZIGUP, supporting customers across the UK, Ireland, and Spain. Join us to unlock your potential in a dynamic, supportive environment.
We are agile. We are experts. We are imaginative. We are reliable.
#J-18808-Ljbffr
Customer Service Agent - Maternity Cover employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Maternity Cover
✨Tip Number 1
Familiarise yourself with the vehicle rental industry. Understanding the basics of how it operates and the common challenges faced can give you an edge in interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through volunteering or part-time work, demonstrating your ability to handle customer queries effectively will make you a strong candidate.
✨Tip Number 3
Network with current or former employees of Northgate Vehicle Hire. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your problem-solving abilities. Think of examples where you've successfully resolved issues in a fast-paced environment, as this is crucial for a Customer Service Agent role.
We think you need these skills to ace Customer Service Agent - Maternity Cover
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points for clarity and include specific examples of how you've successfully managed customer needs in previous roles.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight your customer service skills and any relevant experience, and explain why you would be a great fit for the team at Northgate Vehicle Hire.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Research the Company
Before your interview, take some time to learn about Northgate Vehicle Hire. Understand their services, values, and recent news. This will help you tailor your answers and show genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service to customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations. Think of potential challenges you might face in the role and how you would address them, showcasing your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if the position is the right fit for you.
