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- Tasks: Be the friendly face of our company, helping customers with their vehicle needs.
- Company: Join Northgate Vehicle Hire, the UK's top vehicle rental specialists with a strong national presence.
- Benefits: Enjoy exclusive discounts, a competitive salary, and a quarterly bonus scheme.
- Why this job: Experience a dynamic work environment while making a real impact on customer satisfaction.
- Qualifications: No experience needed, just bring your customer service skills and a positive attitude!
- Other info: Work-life balance with 24 days holiday, plus an extra day off for your birthday.
The predicted salary is between 24000 - 36000 £ per year.
Location: Broxburn
Benefits: A superb range of exclusive, colleague-only benefits and discounts.
As a Customer Service Agent, you will manage the needs of customers, colleagues, and managers to ensure our vehicles are where they need to be, when they need to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire:
- Our branches are busy, fast-paced environments.
- You will be the first point of contact for customers, confidently delivering excellent service with a smile.
- You will manage multiple tasks such as sourcing vehicles, booking, resolving customer queries, administering accounts, and overseeing vehicle movements.
No previous industry or vehicle rental experience is required, as our proven induction training will prepare you. You need strong customer service skills, good administration abilities, and a calm, 'can-do' attitude, along with a Full UK or EU Driving Licence.
Benefits of working as a Customer Service Agent with Northgate Vehicle Hire include:
- A competitive basic salary
- A quarterly bonus scheme (up to £1,353 pa OTE)
- Starting with 24 days holiday, increasing to 26 with service, plus options to buy or sell up to 5 additional days, public holidays, and an extra day off for your birthday
- Free life assurance (2x salary)
- Well-being services including 24/7 GP, mental health support, physiotherapy, and health plans
- Exclusive vehicle-leasing schemes
- Pension and share schemes
- Access to retailer discounts and cashback deals via our Benefits App
- Wagestream App for financial control and benefits management
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rentals, partnering with major organizations. We are part of ZIGUP, supporting customers across the UK, Ireland, and Spain. Join us to unlock your potential and thrive in your career.
We are agile, experts, imaginative, and reliable.
Customer Service Agent employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry. Understanding the basics of how it operates and the common challenges faced can give you an edge in interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteer work, demonstrating your ability to handle customer queries effectively will make you a strong candidate.
✨Tip Number 3
Research Northgate Vehicle Hire specifically. Knowing their values, services, and recent news can help you tailor your conversation during the interview, making you stand out as someone who is truly invested in the company.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully resolved customer issues or managed multiple tasks, as this will showcase your relevant skills.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, administrative skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage multiple tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your 'can-do' attitude and provide specific examples of how you've successfully handled customer queries or managed tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or resolved issues in the past, even if it's from a different industry.
✨Demonstrate Your Multitasking Abilities
The role involves managing multiple tasks simultaneously. Be ready to discuss how you prioritise tasks and stay organised in a busy environment. Consider sharing specific instances where you juggled various responsibilities effectively.
✨Exude a Positive Attitude
A calm, 'can-do' attitude is essential for this position. During the interview, maintain a positive demeanour and express your enthusiasm for helping customers. This will show that you are a good fit for the fast-paced environment.
✨Familiarise Yourself with the Company
Research Northgate Vehicle Hire and understand their services and values. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their mission.
