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- Tasks: As a Customer Service Agent, you'll manage customer needs and ensure vehicle availability.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists with over 60 branches nationwide.
- Benefits: Enjoy a competitive salary, quarterly bonuses, flexible holiday options, and exclusive employee discounts.
- Why this job: Be at the heart of a fast-paced environment, delivering excellent service and gaining valuable experience.
- Qualifications: No prior experience needed; just bring your customer service skills and a can-do attitude!
- Other info: Full UK or EU Driving Licence required; enjoy career development in a supportive team.
The predicted salary is between 19796 - 19796 £ per year.
Location: Stirling
Benefits: A superb range of exclusive, employee only benefits and discounts.
Duration: 12 months Fixed Term Contract
Salary: £27,745.29 pa + bonus (up to £1,307 pa OTE)
Weekly Hours: 42.5 hours / week
As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile. As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire:
- You will be right at the very centre of our busy, fast-paced branches.
- You’re often the first point of contact for customers; confidently delivering a great service with a smile is second nature.
- You excel in managing more than one task at a time - from sourcing vehicles to resolving customer rental queries, administration of customer accounts, or overseeing daily vehicle movements.
You don’t need any previous industry or vehicle rental administration experience to join our team, but you’ll need all of your customer service know-how, administration skill, and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence).
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
- A fantastic quarterly bonus scheme (up to £1,307 pa OTE)
- Start with 24 days holiday, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year.
- Public holidays and an extra day off to celebrate your birthday.
- Free life assurance (2x your salary).
- Well-being services (including 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance).
- Exclusive colleague-only vehicle-leasing schemes.
- Pension & save-as-you-earn share scheme.
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals.
- Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Northgate Vehicle Hire's services and values. Understanding their commitment to customer service will help you align your responses during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Practice your multitasking skills. As a Customer Service Agent, you'll need to juggle various tasks simultaneously. Consider role-playing scenarios where you handle customer queries while managing bookings to demonstrate your ability to stay calm under pressure.
✨Tip Number 3
Prepare examples of your previous customer service experiences. Think of specific situations where you resolved issues or went above and beyond for a customer, as these stories will illustrate your capability and attitude during the interview.
✨Tip Number 4
Show enthusiasm for the role and the company. Research recent news about Northgate Vehicle Hire and be ready to discuss why you're excited about the opportunity to work with them, which can set you apart from other candidates.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to manage multiple tasks, resolve queries, and maintain a positive attitude, as these are key traits for a Customer Service Agent.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Northgate Vehicle Hire and how your skills align with their values and mission.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and administration. Provide examples of how you've successfully used these skills in previous roles or situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your calm and 'can-do' attitude.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. Be ready to discuss situations where you effectively juggled various responsibilities, such as resolving issues while maintaining excellent service.
✨Familiarise Yourself with the Company
Research Northgate Vehicle Hire and understand their services and values. This will help you align your answers with their mission and show genuine interest in the company during the interview.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the team dynamics, training processes, or growth opportunities within the company to demonstrate your long-term interest.
