Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support our Telematics team.
- Company: Join Northgate Vehicle Hire, the UK's largest light commercial vehicle rental supplier.
- Benefits: Enjoy a competitive salary, generous leave, and fantastic wellbeing perks.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer-focused with good IT skills and a passion for improvement.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 23874 - 26304 £ per year.
Location: Darlington Head Office
Contract: Permanent, Monday - Friday between 8am - 6:00pm
Are you a motivated individual with a keen eye for Customer Service and a passion for continuous improvement? Look no further! Our Telematics team are looking for a Customer Service Advisor who share our values and are driven to make an impact.
Priding ourselves on being a centre of excellence, you’ll contribute to maintaining high standards for our customers, all while gaining valuable experience and shaping how we achieve our goals. Keeping customers moving smarter sits at the heart of what we do - it’s our purpose. How we do this is unique to each team, but every colleague across every business in our group plays a crucial part, including you!
With opportunities across both our Frontline and back-office functions you will be at the core of our central operations, keeping our customers on the road whilst delivering a world class level of customer service.
Join Northgate Vehicle Hire as a Customer Service Advisor and enjoy some outstanding benefits:
- Salary: Starting at £23,874 with a dedicated Pathways programme to support you in your progression to achieve £26,304. There is also a generous monthly performance bonus and Employee of the month opportunities for all.
- Annual Leave: Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- Pension: Employer contributions of 5%
- Financial Benefits: Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
- Wellbeing & Lifestyle Services: Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Motoring Benefits: Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About You:
- You are a customer centric individual who consistently delivers excellence in everything you do.
- You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality.
- You have good IT literacy and can navigate standard Microsoft packages with an ability and desire to learn new systems and ways of working.
- You’re passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes.
- You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction.
- You are organised and can prioritise your workload with a fine eye for detail.
- You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
About Us:
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Advisor - Telematics employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Telematics
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Northgate Vehicle Hire. A personal connection can give you the inside scoop and help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand our mission to keep customers moving smarter and how you can contribute to that goal.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We love hearing about real-life examples that showcase your passion for excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Northgate team.
We think you need these skills to ace Customer Service Advisor - Telematics
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Be Detail-Oriented: Make sure to proofread your application for any errors or inconsistencies. A keen eye for detail is crucial for this role, so show us you’ve got it right from the start by submitting a polished application.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your skills and experiences align with our values and the specific requirements of the Customer Service Advisor role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits while you’re at it!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a telematics context. Be ready to discuss how you would handle common customer scenarios and demonstrate your understanding of what excellent service looks like.
✨Showcase Your Attention to Detail
Since the role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a difference. This could be spotting errors or improving processes—anything that highlights your ability to maintain high standards.
✨Demonstrate Your IT Skills
Familiarise yourself with standard Microsoft packages and any relevant software that might be used in the role. Be prepared to discuss your experience with technology and how quickly you can adapt to new systems.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. During the interview, ensure you engage with your interviewer by asking questions and providing thoughtful responses that reflect your communication skills.
