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- Tasks: Lead a dynamic team to ensure top-notch vehicle rental services and customer satisfaction.
- Company: Join Northgate Vehicle Hire, a leader in light commercial vehicle rental solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, and extensive well-being services.
- Why this job: Make a real impact in a supportive environment with opportunities for growth.
- Qualifications: Proven leadership skills and a track record of achieving results.
- Other info: Be part of an inclusive workplace that values diversity and innovation.
The predicted salary is between 28000 - 42000 £ per year.
This is an exciting opportunity to head up the Rental Team at our busy site in Borehamwood.
At our company, we are committed to providing a supportive and rewarding environment for our staff. We believe in looking after our team, ensuring everyone has the resources and time to deliver top-quality work without feeling rushed. Our approach is centred on quality, with no need for vehicles to come back, ensuring efficiency and high standards are maintained.
Our new branch, opened January 2024, sets a new standard across the network with excellent modern facilities. Built with leading-edge ESG credentials, the site features solar panels, heat pump heating and cooling, and movement-sensing LED lighting. With a combined 600 VOH, we support a strong mix of local and national fleet customers, including productions such as EastEnders and Strictly Come Dancing, just two minutes from Sky Elstree Studios. Ideally located 1 minute from the A1, 5 minutes from Elstree & Borehamwood railway station (direct to Central London), and close to restaurants and M&S Fuel Station Elstree, this is the first newly opened Northgate and Auxillis integrated branch - combining accessibility, sustainability and premium facilities.
Your role as a Rental Manager is about supporting our customers to deliver on their business promises. Your aim is ensuring we get their vehicle back on the road safely and promptly. The Rental Manager is responsible for a team of staff including Customer Service Advisors, Delivery Agents and Yard Controller. We all have a part to play!
The Borehamwood Rental Manager needs to be highly customer focused, driven by success, a good people manager and to ensure vehicle availability and business growth. The branch needs a decision maker and a leader that encourages our team to deliver immediate and continuous decision making, together with drive and innovation to minimise vehicle downtime and above all, deliver on our service commitment to our customers.
The successful candidate will have a proven track record of delivering results against budget and KPIs. Adept at giving coaching, guidance and support to their team to ensure an industry leading customer experience. Accountable for leading and motivating the team to ensure all daily rental and logistic operations are carried out effectively and in line with Company policy and procedures.
As a Rental Manager with Northgate Vehicle Hire, we offer a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include:
- A fantastic yearly bonus scheme up to 10% OTE
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you’re eligible for and can even put you in touch with a financial coach!
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Rental Manager in Borehamwood employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Manager in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Rental Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your leadership skills and customer focus.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Rental Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Northgate Vehicle Hire.
We think you need these skills to ace Rental Manager in Borehamwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Rental Manager role. Highlight your experience in customer service and team management, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've met or exceeded KPIs in previous roles. This will help us understand your impact and how you can contribute to our success.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know who you are beyond your professional experience. Share your passion for customer service and leadership, and why you’re excited about this opportunity with us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and recent developments, especially regarding their new branch in Borehamwood. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Rental Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated others. Highlight how you can encourage decision-making and innovation within your team to minimise vehicle downtime.
✨Demonstrate Customer Focus
This role is all about supporting customers. Be ready to discuss how you've previously delivered exceptional customer service and how you plan to ensure a top-quality experience for clients. Use specific examples that illustrate your commitment to customer satisfaction.
✨Prepare for KPI Discussions
Since the role involves delivering results against budget and KPIs, brush up on your understanding of key performance indicators relevant to rental management. Be prepared to discuss how you've met or exceeded KPIs in previous roles and how you would approach this in the new position.