At a Glance
- Tasks: Respond to customer enquiries and process orders with a focus on excellent service.
- Company: Join Lincat, a leading name in commercial catering equipment with over 50 years of innovation.
- Benefits: Fixed-term contract with competitive salary and supportive team environment.
- Other info: Dynamic role with opportunities for training and career development.
- Why this job: Make a difference by helping customers and enhancing their experience with our products.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
- Customer Service Advisor (Maternity Cover)
- Brand: Lincat
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- Lincat – Customer Service Advisor (Maternity Cover)
12 Month Fixed-term Contract.
About Us
Lincat is a thriving manufacturing business, one of the world's leading names in commercial catering equipment with over 50 years’ experience delivering world-class innovation and product quality to its extensive customer base.
Our company manufactures 50,000 products each year and exports to over 80 countries.
We have great products, great people and great customers.
About the Role
We have an exciting opportunity for a Customer Service Advisor to join our Internal Sales team at Lincat on a fixed-term 12-month contract.
You will join a small, friendly team whose main focus is to respond to incoming customer enquiries through various channels and to process orders on our system.
Your role is to ensure incoming calls and responding to customer emails are carried out in a timely manner, whilst achieving a high level of customer service.
Hours of work
This role is 37.5 hours per week, working Monday to Friday, on a weekly rotating schedule of 8:30am to 4:30pm and 9:00am to 5:00pm.
Key Areas of Responsibility
- Provide first contact for incoming enquiries to the Sales Desk, ensuring the highest standards of customer service at all times. This will involve:
- Answering a high volume of incoming customer enquiries and queries, providing information and advice of a high standard of customer service.
- Dealing with queries and problems from dealers, end users and the public and ensuring resolution in a timely and professional manner.
- Process orders with a high degree of accuracy using the required systems.
Ensuring that any necessary parts required are ordered and that full details are provided on the data log.
Completing and filing all documentation correctly.
- Establish and maintain effective working relationships with customers, dealers, co-workers and other internal and external stakeholders.
- Undertake a regular program of product training to ensure own knowledge and skills for the effective performance of the role.
- Support the development and maintenance of up-to-date information and documentation for the sales team.
- Ensure that the Sales and Support Operations Lead is informed promptly of any issues or problems in order to enable these to be minimised.
- Work as a full team member by sharing knowledge and advice when required, covering for holidays by role re-allocation and carrying out any other duties, including project work, which may reasonably be requested of the role when required.
This may include
- To be the first point of contact for a member of the Business Development Managers and National Account Managers
- Supporting the daily and weekly production of reports and statistics as required.
- To take responsibility for the sales processing of a specific product base, such as Panther/ Combi.
- To take responsibility for set accounts or orders, such as National Accounts or Export.
- Support the improvement of the sales desk processes, supporting and suggesting new and agreed systems, procedures and documentation.
Essential Skills and Knowledge
- Prior experience of working in a busy customer service or sales environment, ideally in a business-to-business/distribution network environment.
- Experience in the commercial catering market or the wider hospitality industry is desirable.
- Excellent customer service skills, with a genuine interest in helping customers.
- Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
- Able to demonstrate enthusiasm for and understanding of a busy sales environment.
- Excellent communication and interpersonal skills for building relationships with internal and external stakeholders.
- Ability to understand and retain basic product information.
- Ability to deal professionally and empathetically with callers and to manage complaints effectively.
- Able to work proactively and on own initiative whilst understanding when to consult or seek advice.
- Ability to work as part of a team.
- High-level organisational and time management skills and the ability to pragmatically assess and manage priorities.
- Sound knowledge of Microsoft software, particularly Word and Excel.
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Customer Service Advisor (Maternity Cover) in Lincoln employer: Northgate Vehicle Hire Careers
Daikin UK Ltd is an exceptional employer, offering a dynamic work environment where ambition is rewarded with competitive salaries, comprehensive benefits, and a company van for field-based roles. With a strong focus on employee growth through ongoing training and development, Daikin fosters a collaborative culture that empowers its team members to thrive while promoting innovative solutions in the HVAC industry across the South West of England and South Wales.
Contact Details:
Northgate Vehicle Hire Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Maternity Cover) in Lincoln
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Northgate Vehicle Hire Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Northgate Vehicle Hire Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (Maternity Cover) in Lincoln
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Northgate Vehicle Hire Careers.
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Northgate Vehicle Hire Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Northgate Vehicle Hire Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
