At a Glance
- Tasks: Respond to customer enquiries and process orders with top-notch service.
- Company: Join Lincat, a leading name in commercial catering equipment.
- Benefits: Enjoy competitive pay, supportive team, and career growth opportunities.
- Other info: Dynamic work environment with a friendly team atmosphere.
- Why this job: Be the voice of our brand and make customers happy every day.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25000 - 28500 £ per year.
Location: Lincoln, United Kingdom of Great Britain and Northern Ireland
Ref#: 147789
Brand: Lincat
About Us
Lincat is a thriving manufacturing business, one of the world's leading names in commercial catering equipment with over 50 years’ experience delivering world-class innovation and product quality to its extensive customer base. Our company manufactures 50,000 products each year and exports to over 80 countries. We have great products, great people and great customers.
About the Role
We have an exciting opportunity for a Customer Service Advisor to join our Internal Sales team at Lincat. You will join a small, friendly team whose main focus is to respond to incoming customer enquiries through various channels and to process orders on our system. Your role is to ensure incoming calls and responding to customer emails are carried out in a timely manner, whilst achieving a high level of customer service.
Hours of Work
This role is 37.5 hours per week, working Monday to Friday, on a weekly rotating schedule of 8:30am to 4:30pm and 9:00am to 5:00pm.
Key Areas of Responsibility
- Provide first contact for incoming enquiries to the Sales Desk, ensuring the highest standards of customer service at all times.
- Answering a high volume of incoming customer enquiries and queries, providing information and advice of a high standard of customer service.
- Dealing with queries and problems from dealers, end users and the public and ensuring resolution in a timely and professional manner.
- Process orders with a high degree of accuracy using the required systems.
- Ensuring that any necessary parts required are ordered and that full details are provided on the data log.
- Completing and filing all documentation correctly.
- Establish and maintain effective working relationships with customers, dealers, co-workers and other internal and external stakeholders.
- Undertake a regular program of product training to ensure own knowledge and skills for the effective performance of the role.
- Support the development and maintenance of up-to-date information and documentation for the sales team.
- Ensure that the Sales and Support Operations Lead is informed promptly of any issues or problems in order to enable these to be minimised.
- Work as a full team member by sharing knowledge and advice when required, covering for holidays by role re-allocation and carrying out any other duties, including project work, which may reasonably be requested of the role when required.
- To be the first point of contact for a member of the Business Development Managers and National Account Managers.
- Supporting the daily and weekly production of reports and statistics as required.
- To take responsibility for the sales processing of a specific product base, such as Panther/ Combi.
- To take responsibility for set accounts or orders, such as National Accounts or Export.
- Support the improvement of the sales desk processes, supporting and suggesting new and agreed systems, procedures and documentation.
Essential Skills and Knowledge
- Prior experience of working in a busy customer service or sales environment, ideally in a business-to-business/distribution network environment.
- Experience in the commercial catering market or the wider hospitality industry is desirable.
- Excellent customer service skills, with a genuine interest in helping customers.
- Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
- Able to demonstrate enthusiasm for and understanding of a busy sales environment.
- Excellent communication and interpersonal skills for building relationships with internal and external stakeholders.
- Ability to understand and retain basic product information.
- Ability to deal professionally and empathetically with callers and to manage complaints effectively.
- Able to work proactively and on own initiative whilst understanding when to consult or seek advice.
- Ability to work as part of a team.
- High-level organisational and time management skills and the ability to pragmatically assess and manage priorities.
- Sound knowledge of Microsoft software, particularly Word and Excel.
Customer Service Advisor in Lincoln employer: Northgate Vehicle Hire Careers
Lincat is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. With a commitment to employee development and a supportive environment, our Customer Service Advisors enjoy opportunities for growth while contributing to a leading name in commercial catering equipment. Located in Lincoln, our team benefits from a friendly atmosphere and a focus on innovation, making it a rewarding place to build a career.
Contact Details:
Northgate Vehicle Hire Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northgate Vehicle Hire Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northgate Vehicle Hire Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northgate Vehicle Hire Careers:Your cover letter is your chance to shine! Tell us why you want to work at Northgate Vehicle Hire Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northgate Vehicle Hire Careers!
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
