At a Glance
- Tasks: Deliver world-class customer service and maximise sales opportunities in a dynamic retail environment.
- Company: Join World Duty Free, a leader in luxury retail with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy free parking, staff discounts, a bonus scheme, and comprehensive wellbeing support.
- Other info: Diverse and inclusive workplace with full training provided.
- Why this job: Be part of a vibrant team, learn from experienced colleagues, and grow your career.
- Qualifications: Passion for teamwork, flexibility, and a positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
Various shift patterns available, with start times between 03:00 and 15:00 and finish times between 08:00 and 21:00, including early, daytime, afternoon and weekend shifts.
Fantastic benefits include free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts).
Hours: 12 to 26.25 hours per week, between 3am and 9pm.
Customer Service Advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion and enthusiasm for our luxurious products.
Your responsibilities will be to:
- Deliver an individualised world class service experience for every customer.
- Maximise sales opportunities using world class service skills and knowledge of products and promotions.
- Demonstrate positive personal behaviours and a can-do attitude.
- Work independently or as part of a team to achieve operational standards across the store.
What do you need to be a Customer Service Assistant at World Duty Free?
- Passion about working in a team.
- Flexibility to adapt to the fast-paced environment.
- Self-motivation, enthusiasm, and professionalism.
World Duty Free will provide a full induction and comprehensive training to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
In addition, as a Customer Service Representative your benefits will include:
- Company bonus scheme.
- Employee Assistance programme – Confidential advice service to support our teams on a range of issues including personal & financial – your wellbeing is important to us!
- Discounts on products for our staff, family, and friends.
- Free parking.
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
Customer Service Assistant in Leeds employer: Northgate Vehicle Hire Careers
Northgate Vehicle Hire is an exceptional employer that prioritises a relationship-driven culture and operational excellence, making it an ideal place for professionals looking to make a meaningful impact. Based in Denham, employees benefit from significant career progression opportunities within a world-leading global organisation, alongside a supportive work environment that fosters team development and compliance with UK regulations.
Contact Details:
Northgate Vehicle Hire Careers Recruitment Team
