At a Glance
- Tasks: Deliver world-class customer service and maximise sales opportunities in a dynamic retail environment.
- Company: Join World Duty Free, a leader in luxury retail with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy free parking, staff discounts, a bonus scheme, and comprehensive wellbeing support.
- Other info: Diverse and inclusive workplace with full training provided.
- Why this job: Be part of a vibrant team, learn from experienced colleagues, and grow your career.
- Qualifications: Passion for teamwork, flexibility, and a positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
Various shift patterns available, with start times between 03:00 and 15:00 and finish times between 08:00 and 21:00, including early, daytime, afternoon and weekend shifts.
Fantastic benefits include free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts).
Hours: 12 to 26.25 hours per week, between 3am and 9pm.
Customer Service Advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion and enthusiasm for our luxurious products.
Your responsibilities will be to:
- Deliver an individualised world class service experience for every customer.
- Maximise sales opportunities using world class service skills and knowledge of products and promotions.
- Demonstrate positive personal behaviours and a can-do attitude.
- Work independently or as part of a team to achieve operational standards across the store.
What do you need to be a Customer Service Assistant at World Duty Free?
- Passion about working in a team.
- Flexibility to adapt to the fast-paced environment.
- Self-motivation, enthusiasm, and professionalism.
World Duty Free will provide a full induction and comprehensive training to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
In addition, as a Customer Service Representative your benefits will include:
- Company bonus scheme.
- Employee Assistance programme – Confidential advice service to support our teams on a range of issues including personal & financial – your wellbeing is important to us!
- Discounts on products for our staff, family, and friends.
- Free parking.
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
Customer Service Assistant in Leeds employer: Northgate Vehicle Hire Careers
Northgate Vehicle Hire is an exceptional employer that prioritises a relationship-driven culture and operational excellence, making it an ideal place for professionals looking to make a meaningful impact. Based in Denham, employees benefit from significant career progression opportunities within a world-leading global organisation, alongside a supportive work environment that fosters team development and compliance with UK regulations.
Contact Details:
Northgate Vehicle Hire Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Northgate Vehicle Hire Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Northgate Vehicle Hire Careers and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Northgate Vehicle Hire Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Northgate Vehicle Hire Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Northgate Vehicle Hire Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Northgate Vehicle Hire Careers will surely appreciate.
