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For Companies At a Glance
- Tasks: Resolve customer queries and provide technical support in a fast-paced helpdesk environment.
- Company: Daikin UK is a leader in indoor climate management solutions with over 100 years of innovation.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive medical insurance.
- Why this job: Transition from hands-on work to an office role while using your HVAC expertise to make a difference.
- Qualifications: City & Guilds in Heating & Ventilation L2 or equivalent, F-gas qualified, and experience with ASHPs.
- Other info: Join a diverse team committed to creativity and innovation in a supportive workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Bristol (Office Based)
Competitive Salary + Bonus + Benefits
Are you a HVAC Specialist with hands-on expertise of fault diagnosis across a range of ASHPs?
Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.
What’s In It For You?
At Daikin UK we value our employees and their contributions. We offer a comprehensive rewards package including:
•Highly competitive bonus.
•Employer Pension Contributions at 7%
•Comprehensive private medical and personal accident insurance plans.
•Investment in your training and development to encourage and support your career progression within the company.
How You Can Play Your Part:
As a Helpdesk Engineer, you’ll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.
You Will Be:
•Acting as the point of escalation to resolve installation and/or service enquiries, you’ll know the right questions to ask in order to reach a conclusive diagnosis.
•Competent with electrical schematics and problem solving in a fast paced-environment.
•Building strong relationships and trust with customers through excellent communication.
•Customer service centric – upholding the most professional, personable demeanour throughout to deliver service excellence.
About You:
You are technically astute, with a strong ability to diagnose and resolve issues across a range of ASHPs; specific Daikin Altherma experience would be highly advantageous. You possess:
•City & Guilds in Heating & Ventilation L2 or equivalent experience
•F-gas (2079) qualified, with adept experience handling refrigerants.
•G3 unvented cylinders hot water systems
•Your passion for mastering all technical issues has meant you’ve been a point of escalation to resolve breakdowns and reactive service call-outs.
If you\’re looking to transition into an office-based role while still applying your deep technical knowledge in a helpdesk environment, this is your chance to make an impact.
Your Interview Journey:
Interview 1: Introduction and Exploration Call
With:Your Daikin Recruitment Business Partner
Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
Interview 2: Structured Interview
With:Hiring Manager
Purpose: A detailed discussion to explore your work experience and delve into Daikin\’s operations, focusing on the specifics of the role.
Interview 3: Final Formal Interview
With: Hiring Manager and a Senior Management Team Member
Purpose: Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
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Heating Helpdesk Engineer employer: Northgate Vehicle Hire Careers
Contact Detail:
Northgate Vehicle Hire Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with Daikin's products, especially the Altherma range. Understanding their features and common issues will help you answer technical questions confidently during the interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role is heavily focused on communication and building relationships, practice articulating complex technical information in a way that's easy for customers to understand.
✨Tip Number 3
Prepare for the structured interview by reviewing common troubleshooting scenarios related to ASHPs. Think about how you would approach diagnosing and resolving these issues, as this will likely come up in discussions.
✨Tip Number 4
Showcase your passion for the HVAC industry during your interviews. Share examples of how you've stayed updated with industry trends or any additional training you've pursued, as this demonstrates your commitment to continuous learning.
We think you need these skills to ace Heating Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVAC expertise, particularly your experience with ASHPs and any relevant qualifications like City & Guilds in Heating & Ventilation. Emphasise your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transitioning into a helpdesk role. Mention specific experiences where you've successfully diagnosed issues and provided excellent customer service, aligning with Daikin's values.
Highlight Relevant Qualifications: Clearly list your qualifications such as F-gas (2079) certification and G3 unvented cylinders hot water systems. This will demonstrate your technical competence and readiness for the role.
Prepare for Interviews: Research Daikin UK and prepare to discuss how your background aligns with their operations. Be ready to answer technical questions and provide examples of how you've handled customer queries effectively.
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Know Your Technical Stuff
Brush up on your knowledge of ASHPs and Daikin Altherma systems. Be prepared to discuss specific troubleshooting scenarios and demonstrate your expertise in diagnosing issues, as this will be crucial during the technical interview.
✨Showcase Your Customer Service Skills
Since the role is customer-centric, think of examples where you've successfully resolved customer queries or built strong relationships. Highlight your communication skills and how you maintain professionalism under pressure.
✨Prepare for Structured Questions
During the structured interview, expect questions that delve into your work experience. Prepare to discuss your previous roles, focusing on how your hands-on experience translates into a helpdesk environment.
✨Ask Insightful Questions
At the end of each interview, have a few thoughtful questions ready about Daikin's operations or team dynamics. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
