At a Glance
- Tasks: Manage and optimise the ServiceNow platform to enhance IT service delivery.
- Company: Join Martin-Baker, a leader in life-saving engineering solutions.
- Benefits: Enjoy a competitive salary, generous holiday, and personalised training.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact in a role that supports critical safety operations.
- Qualifications: Experience with ServiceNow administration and strong problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
Martin-Baker is the world’s leading manufacturer of ejection and crashworthy seats, saving over 7,805 lives to date. We combine cutting‑edge engineering with a clear mission: protecting aircrew around the world. We are now recruiting a ServiceNow Administrator to join our Information Technology team at our Denham site on a 12‑month maternity cover basis.
The Role:
As a ServiceNow Administrator, you will play a key role in maintaining, supporting, and improving the organisation’s ServiceNow platform across the business. You will be responsible for the day‑to‑day administration, configuration, maintenance, and optimisation of the platform, ensuring stable and efficient IT service delivery across multiple teams. This role offers exposure to a broad range of ServiceNow modules and technologies, including Incident, Problem, Change, Request, Asset Management, CMDB, Knowledge Management, integrations, automation, and reporting. You will work closely with Service Desk, Infrastructure, Applications, and wider business stakeholders to ensure the platform continues to meet operational and business needs. You will also support continuous improvement initiatives, helping enhance workflows, automate processes, improve reporting capabilities, and maintain platform governance and best practices.
- Manage day‑to‑day administration of the ServiceNow platform, including users, roles, groups, and access controls
- Monitor platform performance, integrations, scheduled jobs, and overall platform health
- Perform instance maintenance activities including upgrades, patching, cloning, and configuration reviews
- Configure and maintain ServiceNow modules including Incident, Problem, Change, Request, Asset, CMDB, and Knowledge Management
- Build and maintain workflows, business rules, UI policies, client scripts, notifications, and service catalogue items
- Support integrations with enterprise systems including AD/Entra ID, HR systems, and monitoring tools
- Configure and maintain inbound/outbound REST/SOAP APIs, MID Servers, and data imports
- Provide technical support and troubleshooting for ServiceNow‑related issues and incidents
- Build and maintain dashboards, KPIs, reports, and performance analytics
- Maintain data quality and integrity across key ServiceNow modules
- Support testing activities including UAT, regression, and functional testing during upgrades and changes
- Ensure all platform changes follow governance standards, change control procedures, and best practices
- Create and maintain technical documentation, SOPs, and knowledge articles
- Partner with internal stakeholders to identify process improvements and automation opportunities
- Provide platform guidance and support to users and technical teams
About You:
We are looking for a proactive, organised, and technically capable ServiceNow professional with strong platform administration and configuration experience. You will be comfortable managing BAU platform activities while also contributing to ongoing improvements and optimisation initiatives.
- Experience administering and supporting the ServiceNow platform within an enterprise environment
- Strong understanding of ITSM processes including Incident, Problem, Change, and Request Management
- Experience configuring workflows, business rules, client scripts, UI policies, and notifications
- Knowledge of CMDB, Asset Management, and Service Catalogue administration
- Experience supporting integrations and APIs within ServiceNow
- Strong troubleshooting and analytical problem‑solving skills
- Experience building reports, dashboards, and performance analytics
- Excellent communication and stakeholder engagement skills
- Ability to manage multiple priorities in a fast‑paced environment
- Highly IT literate with strong documentation skills
- ServiceNow certifications
- Experience with MID Servers and integrations
- Knowledge of scripting and automation within ServiceNow
- Experience supporting ServiceNow upgrades and release management
- Understanding of governance and platform best practices
- Experience working with CMDB administration and data governance
- Exposure to ServiceNow Project Management and/or Strategic Portfolio Management (SPM) modules
- Experience supporting or configuring ServiceNow Security Operations modules
- Exposure to AI implementation, automation, or AI‑driven capabilities within ServiceNow or enterprise IT platforms
- Previous experience working within regulated or complex enterprise environments
This role is subject to UK Government security clearance. Applicants must have the existing right to work in the UK and be currently residing in the UK.
ServiceNow Administrator (Maternity Cover) in Denham employer: Northgate Vehicle Hire Careers
At Martin-Baker, we pride ourselves on being a leading employer in the aerospace industry, offering a dynamic work environment that fosters innovation and collaboration. Our Denham location provides employees with a supportive culture, comprehensive training and development opportunities, and a range of benefits including a generous pension scheme and additional holiday options. Join us to contribute to our mission of saving lives while enjoying a fulfilling career in a company that values your growth and well-being.
Contact Detail:
Northgate Vehicle Hire Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Administrator (Maternity Cover) in Denham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Martin-Baker on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. We should be ready to discuss specific modules and how we've improved workflows in past roles. Show them we know our stuff!
✨Tip Number 3
Practice common interview questions, especially around ITSM processes. We want to sound confident and articulate when discussing our experience with Incident, Problem, and Change Management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team at Martin-Baker.
We think you need these skills to ace ServiceNow Administrator (Maternity Cover) in Denham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ServiceNow and ITSM processes. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the ServiceNow platform and how you can contribute to our team at Martin-Baker. Keep it engaging and personal!
Show Off Your Technical Skills:Don’t forget to mention your technical expertise in your application. We’re looking for someone who knows their way around ServiceNow modules and can handle integrations like a pro. Be specific about your experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the key modules like Incident, Problem, Change, and Asset Management. Be ready to discuss your experience with configuring workflows and managing integrations, as this will show you're the right fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in previous roles. Think about times when you improved processes or resolved issues within the ServiceNow platform. This will demonstrate your analytical skills and ability to contribute to continuous improvement initiatives.
✨Engage with Stakeholders
Since you'll be working closely with various teams, it's important to highlight your communication skills. Be ready to discuss how you've collaborated with stakeholders in the past to ensure their needs are met. This shows that you can effectively partner with others to enhance the ServiceNow platform.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company's goals for the ServiceNow platform. This not only shows your interest in the role but also gives you a chance to understand how you can make a real impact during your time there.
