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- Tasks: Deliver world-class customer service and maximise sales opportunities.
- Company: Join the dynamic team at World Duty Free in Glasgow Airport.
- Benefits: Comprehensive training, flexible hours, and a supportive work environment.
- Why this job: Make a real impact while working in a fast-paced, exciting atmosphere.
- Qualifications: Passion for teamwork, flexibility, and a positive attitude.
- Other info: Diverse and inclusive workplace with growth opportunities.
Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)
Description & Requirements
Customer Service Assistant – Glasgow Airport
Full Time
35 hours per week
3 on, 3 off shift pattern between 0300-2300
Your Responsibilities:
- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviours and a can‑do attitude
- Work independently or as part of a team to achieve operational standards across the store
What You Need:
- Passion about working in a team
- Flexibility to adapt to the fast-paced environment
- Self‑motivation, enthusiasm, and professionalism
Why Choose World Duty Free:
At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Customer Service Assistant, you\’ll have the opportunity to lead by example and make a lasting impact on our team and customers.
Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/
The application process:
After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
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Customer Service Assistant employer: Northgate Vehicle Hire Careers
Contact Detail:
Northgate Vehicle Hire Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on World Duty Free. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. A positive attitude and a can-do spirit are exactly what they’re looking for, so don’t be afraid to show them who you are!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you’re genuinely excited about the role and ready to deliver a world-class service experience!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how you can maximise sales opportunities and work well in a team, so don’t hold back!
Keep It Professional: While we appreciate a friendly tone, remember to keep your application professional. Show us your self-motivation and professionalism right from the start – it sets a great impression!
Double-Check Your Details: Before hitting send, make sure all your contact details are correct and up to date. We want to reach out to you if you’re selected, so let’s avoid any hiccups in communication!
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Know the Company
Before your interview, take some time to research World Duty Free. Understand their values, mission, and what makes them unique in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to meet a customer's needs or resolved a challenging issue. This will demonstrate your ability to provide the world-class service they’re looking for.
✨Emphasise Teamwork and Flexibility
Since the role requires working both independently and as part of a team, be ready to discuss how you thrive in both environments. Share examples that showcase your flexibility and adaptability in fast-paced situations, which is crucial for a Customer Service Assistant at Glasgow Airport.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
