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- Tasks: Deliver world-class customer service and maximise sales opportunities.
- Company: Join World Duty Free, a leader in retail with a focus on teamwork.
- Benefits: Enjoy free parking, bonuses, discounts, and wellbeing support.
- Other info: Comprehensive training and career development opportunities await you.
- Why this job: Be part of a dynamic team and grow your skills in a fast-paced environment.
- Qualifications: Passion for teamwork, flexibility, and a positive attitude.
The predicted salary is between 24000 - 36000 £ per year.
Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)
Description & Requirements
Your responsibilities will be to:
- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store
What do you need, to be a Customer Service Assistant at World Duty Free?
- Passion about working in a team
- Flexibility to adapt to the fast-paced environment
- Self-motivation, enthusiasm, and professionalism
World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
In addition, as a Customer Service Representative your benefits will include:
- Company bonus scheme
- Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
- Discounts on products for our staff, family, and friends
- Free parking
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at www.worlddutyfreejobs.com/about_wdf/
The application process:
After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
We encourage you to apply anyway. You may be just the right candidate for this or for other roles. We are dedicated to building a diverse, inclusive and authentic workplace.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
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Customer Service Assistant employer: Northgate Vehicle Hire Careers
Contact Detail:
Northgate Vehicle Hire Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, check out World Duty Free's values and benefits. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for delivering world-class service.
✨Tip Number 3
Be ready to showcase your flexibility! The fast-paced environment means things can change quickly, so be prepared to discuss how you've adapted in previous roles or situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you’re genuinely excited about the role and ready to bring a positive attitude to our team!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your strengths!
Keep It Professional: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors – we want to see your best self right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Know the Company
Before your interview, take some time to research World Duty Free. Understand their values, mission, and the benefits they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you maximised sales opportunities and handled challenging situations. This will demonstrate your ability to provide a world-class service experience.
✨Emphasise Teamwork and Flexibility
Since the role requires working both independently and as part of a team, be ready to discuss how you adapt to different environments. Share instances where you collaborated with colleagues or adjusted to fast-paced situations, showcasing your flexibility and teamwork skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.