At a Glance
- Tasks: Provide top-notch technical support and resolve customer queries in a dynamic office environment.
- Company: Join Daikin UK, a leader in innovative climate management solutions.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive health insurance.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real impact by helping customers with your technical expertise and communication skills.
- Qualifications: Hands-on experience in AC systems and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 € per year.
An excellent opportunity for an experienced AC Service Engineer to join our growing Helpdesk Team. Your hands-on fault finding expertise will help you transition to our fully office based technical helpdesk environment.
What’s In It For You?
- Highly competitive bonus
- 7% contribution towards your pension
- Comprehensive private medical and personal accident insurance plans
- Investment in your training and development to encourage and support your career progression within the company
What Will You Be Doing?
- Providing high-quality aftersales technical support to our customers to satisfactorily resolve service and/or installation enquiries.
- Working in a busy technical office environment, you’ll be able to refer to and interpret electrical schematics and refrigerant circuit diagrams, to guide the customer on the fault investigation and come to a conclusive diagnosis.
- Maintaining exceptional level of customer satisfaction, by delivering a market-leading service.
About You:
- Demonstrating a wealth of hands-on experience, you’ll be fully versed in promptly resolving (install/service) technical issues on splits, VRVs, chillers and/or heat pumps.
- A confident communicator who enjoys assisting customers and fellow engineers with fault diagnosis through clear and concise knowledge sharing.
- A proactive, self-starter demonstrating a can-do attitude.
- Comfortable in supporting and educating customers over the phone, via Teams and by email while working within our technical office environment.
- Whether you’re currently in a similar position or ready to come off the tools, your technical expertise and strong communication skills will help you thrive in this role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
AC Technical Support Advisor in Bristol employer: Northgate Vehicle Hire Careers
Daikin UK Ltd is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary, generous bonuses, and comprehensive benefits including private medical insurance. Located in Bristol, our vibrant work culture fosters collaboration and innovation, while our commitment to training ensures that you have ample opportunities for career progression. Join us to be part of a diverse team where your technical expertise will be valued and your contributions will make a meaningful impact.
Contact Detail:
Northgate Vehicle Hire Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land AC Technical Support Advisor in Bristol
✨Tip Number 1
Get to know the company! Research Daikin UK and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting customers over the phone and via email, make sure you can explain technical issues clearly and concisely. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Daikin UK team.
We think you need these skills to ace AC Technical Support Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AC Technical Support Advisor role. Highlight your hands-on experience with splits, VRVs, chillers, and heat pumps, as well as any relevant technical support roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've resolved technical issues in the past and how you maintain customer satisfaction. We love a good story!
Show Off Your Communication Skills:Since this role involves assisting customers over the phone and via email, make sure to showcase your communication skills in your application. Use clear and concise language, and don’t hesitate to mention any experience you have in educating customers or fellow engineers.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Know Your Technical Stuff
Brush up on your knowledge of AC systems, especially splits, VRVs, chillers, and heat pumps. Be ready to discuss specific technical issues you've resolved in the past, as this will show your hands-on experience and expertise.
✨Practice Clear Communication
Since you'll be assisting customers over the phone and via email, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for the role.
✨Familiarise Yourself with Electrical Schematics
Get comfortable interpreting electrical schematics and refrigerant circuit diagrams. You might be asked to explain how you would guide a customer through fault investigation, so being prepared with examples will help you shine.
✨Show Your Proactive Attitude
During the interview, highlight instances where you've taken the initiative to solve problems or improve processes. A can-do attitude is key for this role, so make sure to convey your enthusiasm for helping customers and fellow engineers.
