At a Glance
- Tasks: Support customers and teams in using Daikin systems effectively.
- Company: Join Daikin UK, a leader in indoor climate management solutions.
- Benefits: Enjoy competitive salary, hybrid working, and ongoing training opportunities.
- Other info: Great career progression in a dynamic and inclusive environment.
- Why this job: Be part of a supportive team and solve technical challenges daily.
- Qualifications: Strong problem-solving skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Daikin UK care about what they do and who helps them do it, putting strong emphasis on supporting and rewarding their people throughout their careers. This includes:
- Competitive salary and bonus potential
- Hybrid / flexible working
- Private medical and personal accident insurance
- 7% employer pension contribution
- Ongoing training, development and career progression opportunities
- Supportive team environment
How You Can Play Your Part: As part of the Customer Onboarding & Systems Support team, you will play a key role in supporting customers, installers and internal teams to effectively use Daikin systems, ensuring smooth onboarding and ongoing system performance.
You Will:
- Manage and respond to MyDaikin enquiries and system support requests
- Process and maintain user accounts, logins, permissions and access requests within SLA
- Provide first- and second-line support for system issues, including troubleshooting technical problems
- Support the end-to-end processing of system-based applications and workflows
- Act as a key liaison between users and internal IT/systems teams to resolve issues efficiently
- Investigate recurring issues, identify trends and recommend system or process improvements
- Create and maintain support documentation, FAQs and user guidance
- Deliver training and onboarding support for new customers using Daikin platforms
- Support multiple systems and platforms across the business
- Collaborate cross-functionally to ensure high levels of customer service and delivery
About You: This is a great opportunity for someone who is organised, customer-focused and enjoys solving technical challenges in a fast-moving environment.
You will bring:
- Strong problem-solving and analytical skills
- Excellent communication skills, with the ability to explain technical concepts clearly
- A highly organised approach with the ability to manage high-volume workloads
- A proactive, team-oriented mindset
- Strong customer service focus and attention to detail
- Confidence working with systems, CRM platforms and digital tools
Desirable:
- Experience in systems support, technical support or customer service environments
- Exposure to CRM systems or digital platforms
- Experience in technical, heating or renewables sectors
Your Interview Journey:
- Interview 1: Introduction and Exploration Call - With: Recruitment Team - Purpose: Learn more about Daikin and share your experience, motivations and career goals
- Interview 2: Structured Interview - With: Hiring Manager - Purpose: Deep dive into your experience and suitability for the role
- Interview 3: Final Interview - With: Hiring Manager and Senior Team Member - Purpose: Demonstrate your problem-solving approach and technical understanding
Daikin UK Ltd provides innovative, premium indoor climate management solutions across residential, commercial and industrial markets. With over 100 years of innovation, Daikin has built a global reputation for quality and technology. We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe this drives innovation, performance and success.
Systems Support Coordinator in Birmingham employer: Northgate Vehicle Hire Careers
Daikin UK is an exceptional employer that prioritises the well-being and development of its employees, offering competitive salaries, hybrid working options, and a robust benefits package including private medical insurance and a generous pension contribution. The supportive team environment fosters collaboration and growth, making it an ideal place for those looking to advance their careers while contributing to innovative climate management solutions in Birmingham.
Contact Details:
Northgate Vehicle Hire Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Coordinator in Birmingham
✨Tip Number 1
Get to know Daikin and their systems before your interview. Familiarise yourself with their products and services, especially the MyDaikin platform. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your problem-solving skills! Think of examples where you've tackled technical issues or provided excellent customer service. Be ready to share these stories during your interviews to demonstrate your fit for the role.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and the Systems Support Coordinator role. They might even give you tips that could help you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Daikin team. Let’s make it happen!
We think you need these skills to ace Systems Support Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Systems Support Coordinator role. Highlight your relevant experience in systems support and customer service, and don’t forget to mention any technical skills that align with what Daikin is looking for!
Show Off Your Problem-Solving Skills:Since this role involves troubleshooting and resolving issues, it’s a good idea to include examples of how you've tackled technical challenges in the past. We want to see your analytical skills in action!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Know Your Systems
Before the interview, make sure you have a solid understanding of the systems and platforms Daikin uses. Familiarise yourself with MyDaikin and any relevant CRM tools. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues or improved processes. Be ready to discuss your thought process and how you approached these challenges, as this will demonstrate your analytical skills and proactive mindset.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since the role involves liaising with customers and internal teams, being able to communicate effectively is crucial. Consider doing mock interviews with friends to refine your communication style.
✨Emphasise Customer Focus
Daikin values customer service, so be prepared to discuss how you've prioritised customer needs in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, highlighting your attention to detail and team-oriented approach.
