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- Tasks: Assist customers and internal teams while learning key business systems.
- Company: Join a supportive team in a dynamic Birmingham office.
- Benefits: Enjoy 25 days holiday, exclusive discounts, and a clear career pathway.
- Why this job: Kickstart your career with hands-on experience and professional qualifications.
- Qualifications: Minimum Grade 4 in Maths and English; great attitude and communication skills.
- Other info: Induction period to help you settle in and grow your skills.
The predicted salary is between 18304 - 18304 £ per year.
Location: Birmingham
Ref#: 147612
Description & Requirements
Monday–Friday | 9:00am–5:30pm
Salary: £18,304 + great benefits
Minimum Grade 4 in Maths and English required
If you enjoy talking to people, helping others, and learning new skills, this could be the perfect first step into the world of work! We’re looking for a positive, motivated individual to join our Internal Customer Account team as a Customer Service Apprentice. You don’t need loads of experience — just a great attitude, good communication skills, and a willingness to learn. We’ll teach you the rest!
You’ll gain real, hands-on experience in a busy customer service environment while working towards a Customer Service Practitioner Level 2 qualification. From day one, you’ll be fully supported by friendly colleagues who want to see you succeed.
You’ll help support customers and internal teams by learning how to use key business systems and online tools. Day to day, you’ll assist with customer orders, quotations, stock checks, and updates, while responding to customer enquiries by phone and online. You’ll also work with different teams across the business such as Sales, Logistics, Supply Chain, Workshop, building confidence, communication skills, and a strong understanding of how things work behind the scenes.
The perks:
- 25 days holiday plus bank holidays
- Exclusive discounts on shopping, eating out, and gym memberships
- A clear pathway to a permanent role once qualified
- Opportunities to continue learning beyond Level 2 (up to Level 3 and beyond)
- A supportive, friendly workplace where you’ll be encouraged to grow
About you:
Important to know:
Your formal studies will begin after a 4–6 week induction, giving you time to settle in, learn the role, and get to know your team at our Birmingham office.
Click APPLY to get started. If you have any questions, our recruitment team would love to hear from you at recruitment@daikin.co.uk.
Please note that the closing date for applications is Friday 8th May 2026
Customer Service Apprentice in Birmingham employer: Northgate Vehicle Hire Careers
Contact Detail:
Northgate Vehicle Hire Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Show off your personality! Employers love to see candidates who are enthusiastic and personable. Don’t be afraid to let your true self shine through during the interview – it could be what sets you apart from the rest!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the role.
We think you need these skills to ace Customer Service Apprentice in Birmingham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your willingness to learn.
Tailor Your Application: Make sure to customise your application to highlight how your skills and attitude match what we’re looking for. Mention any relevant experiences, even if they’re not directly related to customer service!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role there.
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Apprentice does. Familiarise yourself with the key responsibilities mentioned in the job description, like assisting with customer orders and responding to enquiries. This will help you demonstrate your enthusiasm and readiness to learn.
✨Show Off Your Communication Skills
Since this role is all about talking to people, practice your communication skills. Think of examples from your past experiences where you've successfully helped someone or resolved an issue. Be ready to share these stories during the interview to showcase your ability to connect with customers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. You might ask about the training process for the Customer Service Practitioner Level 2 qualification or how the team collaborates across different departments.
✨Bring Your Positive Attitude
The job description highlights the importance of a positive attitude. Make sure to convey your enthusiasm and willingness to learn throughout the interview. A smile and a can-do attitude can go a long way in making a great impression!