At a Glance
- Tasks: Provide outstanding service to guests via phone and email while managing reservations.
- Company: Join Northgate Resorts, the most awarded Camp-Resort portfolio in the nation.
- Benefits: Flexible seasonal roles with full-time or part-time options and a supportive team environment.
- Other info: Dynamic work environment with opportunities for growth and teamwork.
- Why this job: Create lasting family memories while developing your customer service skills.
- Qualifications: High School diploma and customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Call Center Agent is responsible for providing outstanding service over the phone and email correspondence with the guests while making reservations. This is a SEASONAL, full-time or part-time position and reports to the Office Manager.
DUTIES & RESPONSIBILITIES- Manages large amounts of inbound and outbound calls promptly
- Handles guests’ calls accurately using the required phone system
- Makes and edits reservations accurately using the reservation system by matching guests’ needs with available facilities and services
- Upsells ancillary services (golf carts, cabanas, etc.)
- Accurately processes credit card transactions using the reservation system and gift card transactions using a virtual terminal
- Manages and resolves customer complaints, as well as prioritises and elevates when necessary
- Responds to customer emails
- Maintains a record of all conversations in the reservation system
- Works with Marketing on ways to improve communication and transparency with our customers
- Meets personal and team qualitative and quantitative goals
- Participates in other projects and activities as assigned
- GED/High School required
- One year of customer service experience (Call Center experience is ideal)
- Excellent customer service, communication, and problem-solving skills
- Experience with a POS system is a plus
- Experience with Microsoft Office programs
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Ability to work nights, weekends, and holidays
- Work with little to no supervision
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
- Continuously reach, bend, lift, carry, and stoop
- Remain stationary for long periods
- Able to lift up to 20 lbs
- Able to manipulate fingers, hands, and arms to reach, carry, type, etc.
Call Center Agent in Oxford employer: Northgate Resorts
At Northgate Resorts, we pride ourselves on being a supportive and dynamic employer that values teamwork and the creation of unforgettable family camping experiences. Our call center agents enjoy a vibrant work culture that fosters personal growth and development, with flexible seasonal opportunities that cater to various schedules. Join us in making a difference in our guests' lives while working in a fast-paced environment that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Agent in Oxford
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Northgate Resorts.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Northgate Resorts.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Northgate Resorts.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Northgate Resorts!
We think you need these skills to ace Call Center Agent in Oxford
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Northgate Resorts, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Northgate Resorts!
How to prepare for a job interview at Northgate Resorts
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Northgate Resorts that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Northgate Resorts during this peak time and how you can be an asset to their team.
