At a Glance
- Tasks: Provide outstanding service to guests via phone and email while managing reservations.
- Company: Join Northgate Resorts, the most awarded Camp-Resort portfolio in the nation.
- Benefits: Flexible seasonal roles with full-time or part-time options and a supportive team environment.
- Other info: Dynamic work environment with opportunities for growth and teamwork.
- Why this job: Create lasting family memories while developing your customer service skills.
- Qualifications: High School diploma and customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Call Center Agent is responsible for providing outstanding service over the phone and email correspondence with the guests while making reservations. This is a SEASONAL, full-time or part-time position and reports to the Office Manager.
DUTIES & RESPONSIBILITIES- Manages large amounts of inbound and outbound calls promptly
- Handles guests’ calls accurately using the required phone system
- Makes and edits reservations accurately using the reservation system by matching guests’ needs with available facilities and services
- Upsells ancillary services (golf carts, cabanas, etc.)
- Accurately processes credit card transactions using the reservation system and gift card transactions using a virtual terminal
- Manages and resolves customer complaints, as well as prioritises and elevates when necessary
- Responds to customer emails
- Maintains a record of all conversations in the reservation system
- Works with Marketing on ways to improve communication and transparency with our customers
- Meets personal and team qualitative and quantitative goals
- Participates in other projects and activities as assigned
- GED/High School required
- One year of customer service experience (Call Center experience is ideal)
- Excellent customer service, communication, and problem-solving skills
- Experience with a POS system is a plus
- Experience with Microsoft Office programs
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Ability to work nights, weekends, and holidays
- Work with little to no supervision
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
- Continuously reach, bend, lift, carry, and stoop
- Remain stationary for long periods
- Able to lift up to 20 lbs
- Able to manipulate fingers, hands, and arms to reach, carry, type, etc.
Call Center Agent in Oxford employer: Northgate Resorts
Northgate Resorts is an excellent employer, offering a vibrant work culture that prioritises guest experience and employee satisfaction. With opportunities for professional growth in the hospitality sector, our team enjoys a supportive environment where creativity and initiative are encouraged. Located in a picturesque setting, we provide unique benefits such as seasonal employment perks and a chance to be part of a dedicated team committed to delivering exceptional service.
