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- Tasks: Provide top-notch customer support and troubleshoot housing system issues.
- Company: Join a leading software solutions provider with a focus on innovation.
- Benefits: Enjoy private medical cover, paid holidays, and a competitive pension scheme.
- Why this job: Make a difference in housing tech while working remotely or in a hybrid setup.
- Qualifications: Experience with NEC Housing systems and strong customer service skills.
- Other info: Flexible work options and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading software solutions provider is seeking a Product Support Administrator to join their NEC Housing Team. The role involves providing customer support, managing accounts, troubleshooting system issues, and ensuring documentation accuracy.
Suitable candidates will have experience with NEC Housing systems and a strong background in customer service.
Benefits include private medical cover, paid holidays, and a competitive pension scheme. The role can be remote or hybrid, dependent on location.
Housing Tech Product Support Specialist — Remote/Hybrid in Hemel Hempstead employer: Northgate Public Services
Contact Detail:
Northgate Public Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Tech Product Support Specialist — Remote/Hybrid in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to folks in the housing tech space, especially those who work with NEC systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common support scenarios you might face. Think about how you'd troubleshoot issues and communicate solutions clearly to customers.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your customer service experience and any specific knowledge of NEC Housing systems. We want to see how you fit into the team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you on the radar and show your enthusiasm for the role. It’s a small gesture that can make a big difference in the hiring process.
We think you need these skills to ace Housing Tech Product Support Specialist — Remote/Hybrid in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with NEC Housing systems and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Product Support Specialist role and how you can contribute to our NEC Housing Team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled system issues in the past. We love candidates who can think on their feet and provide great customer support, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Northgate Public Services
✨Know Your NEC Housing Systems
Make sure you brush up on your knowledge of NEC Housing systems before the interview. Familiarise yourself with common issues and solutions, as well as any recent updates or features. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will help demonstrate your ability to handle support queries effectively.
✨Practice Troubleshooting Scenarios
Anticipate potential troubleshooting scenarios that might come up during the interview. You could be asked how you would approach a specific system issue. Practising these scenarios will help you articulate your thought process clearly and confidently.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use for documentation, or how they measure success in the role. It shows that you're engaged and eager to learn more about the company.
