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- Tasks: Join us in providing vital diabetic eye screening services and ensure excellent customer support.
- Company: Be part of NEC Software Solutions, a global tech leader making a real difference.
- Benefits: Enjoy private medical cover, generous holiday, and access to over 15,000 LinkedIn Learning courses.
- Why this job: Make an impact on patients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a positive attitude; experience in telephony is a plus.
- Other info: We value diversity and are committed to an inclusive recruitment process.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
We provide diabetic eye screening services across the UK and Ireland, helping patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patients
Communications / Telephony focused – though general IT skills will also be called upon.
- Problem-solving skills are called on to triage and help resolve any complications
- Can work as part of a delivery team, or work individually
- Ensuring excellent customer service by taking and making all calls from patients and other healthcare professionals in a timely manner. Primarily booking, cancelling, or rescheduling appointments for diabetic eye screening.
- Database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received.
- Taking and making a high volume of calls on a target-based model
- Maintaining an accurate database.
Qualifications
Skills
- Broad Telephony / Communications Background
- VOIP Experience
- Comfortable working with software logs to triage issues and supply correct information
- Experience and confidence with networking and the concepts within a wider Telephony solution
- Microsoft Client/Server / Database experience
Approach / Mentality
- Excellent problem analysis and solving skills
- \”Can-do\” positive attitude
- Desire and initiative to explore solutions to understand them further
- Ability to understand a full solution and the various components within
- Able and confident to work well in a team and as an individual
- Comfortable working alongside partners and customers
- Ability to own a problem through to conclusion
- Confidence to work under pressure conditions on occasion and focus on the key requirements through to success
Desirable Attributes
- Knowledge of Telephony systems and call centre experience
- Experience of database data entryCompetent with MS Word and Excel
- Customer Service skills
Qualifications
- GCSE English to grade C (or equivalent)
Additional Information
We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
#J-18808-Ljbffr
Contact Centre Advisor employer: Northgate Public Services
Contact Detail:
Northgate Public Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, check out NEC Software Solutions' website and social media. Understanding their mission and values will help you connect your skills to what they do, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience and show off that 'can-do' attitude they’re looking for.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Highlighting your ability to triage issues will make you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your telephony and customer service experience. We want to see how your skills match what we're looking for in a Contact Centre Advisor!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a 'can-do' attitude and a knack for finding solutions!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Northgate Public Services
✨Know Your Stuff
Familiarise yourself with the role of a Contact Centre Advisor. Understand the key responsibilities like booking appointments and handling calls. Brush up on your telephony and database skills, as these will be crucial during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to triage issues or resolve complications. This will demonstrate your ability to think on your feet and provide excellent customer service.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to customer service and telephony. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Bring Your Positive Attitude
Emphasise your 'can-do' mentality throughout the interview. Employers love candidates who approach challenges with enthusiasm and a willingness to learn. Make sure to convey your desire to contribute positively to the team.