Workshop Controller

Overview

Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim is ensuring we get their vehicle back on the road safely and in quick time. With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools. It is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too. Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.

Responsibilities

• You are a qualified technician with a solid workshop background – your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics
• You have a common-sense business approach – you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
• Above all, you are a people person – you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
• You get involved in every part of our business – you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
• You have a passion for customer service – you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.

About Northgate Vehicle Hire

We are the UK\’s leading vehicle rental specialists that you may not have heard of. Our branches cover the UK, Ireland and Spain, our workshops maintain and repair our own fleet. Within the UK we operate circa 49,000 Vans and 19,000 Cars so there is a good variety of vehicles to work on. Northgate Vehicle Hire in Basildon – where modern facilities and comprehensive care are just around the corner. With over 60 branches nationwide, Northgate Vehicle Hire are the UK\’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country\’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. And we\’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.

Benefits

Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include:

• A fantastic quarterly bonus scheme
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. You’ll have public holidays too and an extra day off to celebrate your birthday!
• Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive Colleague vehicle-leasing schemes
• Pension & Save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay.