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- Tasks: Lead a team to ensure vehicles are ready and customers are satisfied.
- Company: Join Northgate Vehicle Hire, a leader in light commercial vehicle rental.
- Benefits: Enjoy a competitive salary, bonus scheme, and flexible holiday options.
- Why this job: Make a real impact by supporting customers and driving business growth.
- Qualifications: Proven leadership skills and a focus on customer service.
- Other info: Be part of an award-winning company with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Your role as a Rental Manager is about supporting our customers to deliver on their business promises. Your aim is ensuring we get their vehicle back on the road safely and promptly. The Rental Manager is responsible for a team of staff including Customer Service Advisors, Delivery Agents and Yard Controller. We all have a part to play! The Egham Rental Manager needs to be highly customer focused, driven by success, a good people manager and to ensure vehicle availability and business growth. The branch needs a decision maker and a leader that encourages our team to deliver immediate and continuous decision making, together with drive and innovation to minimise vehicle downtime and above all, deliver on our service commitment to our customers.
The successful candidate will have a proven track record of delivering results against budget and KPIs. Adept at giving coaching, guidance and support to their team to ensure an industry leading customer experience. Accountable for leading and motivating the team to ensure all daily rental and logistic operations are carried out effectively and in line with Company policy and procedures.
As a Rental Manager with Northgate Vehicle Hire, we offer a supportive and rewarding environment for our staff. We believe in looking after our team, ensuring everyone has the resources and time to deliver top-quality work without feeling rushed. Our approach is centred on quality, with no need for vehicles to come back, ensuring efficiency and high standards are maintained.
Some of our most popular benefits include:
- A fantastic yearly bonus scheme up to 10% OTE
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year
- Public holidays and an extra day off to celebrate your birthday
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
Rental Manager employer: Northgate plc
Contact Detail:
Northgate plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Rental Manager role.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving results. They want to see that you can motivate others and keep things running smoothly.
✨Tip Number 3
Prepare for those interviews! Research the company and think about how your skills align with their goals. Be ready to discuss how you can help minimise vehicle downtime and enhance customer satisfaction – that’s what they’re all about!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Northgate Vehicle Hire.
We think you need these skills to ace Rental Manager
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about supporting them and ensuring their needs are met.
Demonstrate Leadership Skills: As a Rental Manager, you'll be leading a team, so it's crucial to showcase your leadership experience. Share examples of how you've motivated and guided teams to achieve success, and how you’ve made decisions that positively impacted operations.
Be Results-Driven: We love candidates who can show a proven track record of delivering results. Include specific achievements related to budgets and KPIs in your application to demonstrate your ability to drive business growth and efficiency.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with Northgate Vehicle Hire!
How to prepare for a job interview at Northgate plc
✨Know Your Numbers
As a Rental Manager, you'll need to demonstrate your understanding of KPIs and budget management. Brush up on relevant metrics and be ready to discuss how you've successfully met or exceeded these in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams. Think about times when you motivated staff or improved team performance. This will show that you're not just a manager, but a true leader who can inspire others.
✨Customer Focus is Key
Since the role is highly customer-focused, be ready to share specific instances where you went above and beyond for customers. This could include resolving issues or enhancing their experience, which aligns perfectly with the company's commitment to service.
✨Emphasise Decision-Making Abilities
The job requires quick and effective decision-making. Prepare to discuss situations where you had to make tough calls under pressure. Highlight your thought process and the positive outcomes that resulted from your decisions.