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- Tasks: Manage relationships with existing fleet customers and ensure top-notch service delivery.
- Company: Join Northgate Fleet Management, a growing company focused on customer satisfaction.
- Benefits: Earn £30,000 plus bonuses, enjoy 24 days annual leave, and access great discounts.
- Why this job: Perfect for those who love building relationships and solving problems in a dynamic environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Enjoy excellent career growth opportunities and a supportive workplace culture.
The predicted salary is between 30000 - 30000 £ per year.
Northgate Fleet Management is growing, and we are looking for a Customer Account Manager to support our existing customer base and ensure a high standard of service delivery across our fleet operations. This is not a sales or new business role. Instead, you will focus on managing relationships with existing customers, ensuring their fleets are running efficiently and that we consistently deliver against agreed service levels. This is a great opportunity for someone who enjoys building relationships, solving problems, and working closely with customers and operational teams to deliver a smooth, reliable service.
Responsibilities
- Acting as the main point of contact for a portfolio of existing fleet customers
- Building strong working relationships and understanding customer needs
- Monitoring fleet performance and identifying opportunities to improve efficiency
- Managing and reviewing Service Level Agreements (SLAs)
- Working closely with internal teams to resolve issues and improve service delivery
- Providing regular updates and reports to customers
- Supporting continuous improvement across the customer experience
Qualifications
- Experience in a customer-facing or account management role (non-sales / service-led)
- Strong relationship-building and communication skills
- Organised, proactive and able to manage multiple priorities
- Comfortable working with data and using it to support decisions
- Experience within fleet, automotive, logistics or a service-led environment is beneficial
- Confident using Microsoft Office tools
Benefits
- Salary - £30,000 per annum plus a 10% annual bonus and a job car to be used for client visits.
- Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year.
- Pension - Employer contributions of 5%.
- Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
Customer Account Manager - Fleet Management employer: Northgate plc
Contact Detail:
Northgate plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - Fleet Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the fleet management or customer service sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for those interviews by researching Northgate Fleet Management and understanding their values. We want to see how you can fit into their culture and contribute to their mission of delivering top-notch service to customers.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully managed customer relationships or improved service delivery. We love to see how you can bring that expertise to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are ready to make a difference in customer account management.
We think you need these skills to ace Customer Account Manager - Fleet Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your experience in account management and relationship-building, as these are key to what we’re looking for at Northgate Fleet Management.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues for customers in the past. We love candidates who can demonstrate their ability to think on their feet and improve service delivery.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Northgate plc
✨Know Your Customer
Before the interview, take some time to research Northgate Fleet Management and their existing customer base. Understand their services and how they manage fleet operations. This will help you demonstrate your knowledge and show that you're genuinely interested in building relationships with customers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Highlight your proactive approach and how you’ve used data to make informed decisions. This will illustrate your ability to manage relationships effectively.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence and ensure you convey your ideas effectively.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple priorities. Bring a notebook to jot down key points during the interview, showing that you’re proactive and ready to take notes on how to improve customer experience at Northgate Fleet Management.