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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists.
- Benefits: Enjoy a competitive salary, bonus scheme, and fantastic employee perks.
- Why this job: Be the face of our brand and make a real difference for customers every day.
- Qualifications: No prior experience needed; just bring your customer service skills and a positive attitude.
- Other info: Great career growth opportunities and a supportive team culture await you.
The predicted salary is between 29407 - 30877 £ per year.
As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile. As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire is busy and fast-paced. You will be right at the very centre of it, often being the first point of contact for customers. Confidently delivering a great service with a smile is second nature. You excel in managing more than one task at a time - from sourcing vehicles to say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that), but you’ll need all of your customer service know-how, administration skill and most importantly your calm, 'can-do' attitude (along with a Full UK or EU Driving Licence) to get things done.
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
- A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year
- Public holidays and an extra day off to celebrate your birthday
- Free life assurance (2x your salary)
- Well-being services (including 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
Customer Service Agent in Crawley employer: Northgate plc
Contact Detail:
Northgate plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northgate Vehicle Hire. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think about scenarios where you’ve provided excellent service. Be ready to share these experiences during your interview to demonstrate your 'can-do' attitude.
✨Tip Number 3
Show off your multitasking abilities! In a busy environment like Northgate, being able to juggle multiple tasks is key. Prepare examples of how you've successfully managed several responsibilities at once, whether in previous jobs or other experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Northgate family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent in Crawley
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your skills!
Keep It Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points if you need to, and make sure your key skills and experiences stand out. Remember, less is often more!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your application to the Customer Service Agent role. Mention specific aspects of the job description that excite you and how your background fits perfectly with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Northgate plc
✨Know the Company
Before your interview, take some time to research Northgate Vehicle Hire. Understand their services, values, and what sets them apart in the vehicle rental industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Multitasking Abilities
In this fast-paced environment, you'll need to juggle multiple tasks. Think of scenarios where you've managed several responsibilities at once, like handling customer inquiries while processing bookings. Be ready to discuss how you prioritise tasks and stay organised under pressure.
✨Bring a Positive Attitude
A calm, 'can-do' attitude is essential for this role. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and express your eagerness to contribute to the team. Employers love candidates who can bring positivity to the workplace!