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- Tasks: Coordinate clinic diaries, manage patient bookings, and support the Clinical Services team.
- Company: Join a busy, supportive medical practice with a dedicated team.
- Benefits: Enjoy free on-site parking and a business casual dress code.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: GCSE English and Maths at grade C/4 or above; NVQ Level 2 in Business Administration preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Clinical Services Administrator to join our In-House Clinical Services team at Northgate Medical Practice. This is a full-time, office-based position working 37.5 hours per week, Monday to Friday, 08:00 to 16:30. Please note that working from home is not available for this role.
Main duties of the job:
- The successful candidate will coordinate clinic diaries, manage patient bookings and communicate with patients regarding their appointments.
- They will prepare and process clinical correspondence and referrals accurately and in a timely manner, using dictation software and clinical systems including EMIS and Docman.
- The role supports a range of In-House clinics including physiotherapy, ENT, ophthalmology, wet AMD and coil clinics.
- The role also involves liaising with hospitals and external providers, managing incoming calls and queries, and supporting the day-to-day running of the Clinical Services team.
About us:
We are a large, busy practice with a supportive working environment and a committed, experienced team. We value our staff and are dedicated to their development. You will be joining a large multidisciplinary team of administrators and clinicians across our three sites in Northgate, Blean and Chartham.
We offer the following benefits:
- Free on-site parking
- Our dress code is business casual, with a colour scheme of black, white, navy, grey and light blue.
Job responsibilities:
- To provide a high quality administrative and secretarial service to clinicians and the In-house Clinical Services team.
- The post-holder will be responsible for clinical services bookings, clinic diary coordination, the accurate and timely processing of clinical correspondence and referrals.
- This includes preparing and formatting dictated documentation, submitting referrals through the appropriate pathways, managing EMIS tasks and maintaining clinic records in line with Practice procedures.
- The post-holder will liaise professionally with patients, clinicians and external providers to support safe, efficient patient care, and will support the smooth operational running of In-House Clinical Services in accordance with service contracts.
- The role requires a high standard of confidentiality, professionalism and attention to detail at all times.
- The post-holder will undertake any other reasonable duties consistent with the role, as required to support the needs of the Practice.
Qualifications:
- GCSE English and Maths at grade C/4 or above (or equivalent)
- NVQ Level 2 or above in Business Administration or equivalent
Experience:
- Previous experience in an administrative role
- Experience of working in a busy office environment
- Experience of dealing with telephone enquiries professionally
- Experience of managing and prioritising a varied workload
- Experience working in a GP practice or healthcare setting
- Experience using EMIS, Docman or e-RS
- Experience of processing referrals and clinical correspondence
- Familiarity with medical terminology
Skills:
Clinical Services Administrator in Kent employer: Northgate Medical Practice
Contact Detail:
Northgate Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Services Administrator in Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Northgate Medical Practice on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to clinical administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've managed busy workloads or coordinated schedules in the past. It’ll demonstrate you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the Clinical Services Administrator position.
We think you need these skills to ace Clinical Services Administrator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Services Administrator role. Highlight your relevant experience in administrative roles, especially in healthcare settings, and showcase your skills in managing patient bookings and using clinical systems like EMIS and Docman.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our In-House Clinical Services team. Mention your communication skills, attention to detail, and how you can contribute to the smooth running of our clinics.
Showcase Your Organisational Skills: In your application, emphasise your organisational skills and ability to prioritise tasks. We want to see how you manage time-sensitive referrals and correspondence, so give us examples of how you've done this in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive team at Northgate Medical Practice.
How to prepare for a job interview at Northgate Medical Practice
✨Know Your Stuff
Familiarise yourself with the specific duties of a Clinical Services Administrator. Understand how to coordinate clinic diaries, manage patient bookings, and use systems like EMIS and Docman. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with patients and clinicians, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you effectively handled phone enquiries or communicated complex information clearly.
✨Highlight Your Organisational Skills
The ability to prioritise tasks is crucial in a busy practice. Prepare to discuss how you've managed a varied workload in previous roles. Bring up specific instances where you successfully juggled multiple responsibilities while maintaining accuracy and attention to detail.
✨Dress the Part
Remember, the dress code is business casual with a colour scheme of black, white, navy, grey, and light blue. Dressing appropriately not only shows respect for the workplace but also helps you feel more confident during the interview.